Resolutions Officer

Resolutions Officer

Chandler Macleod

Clayton, VIC Full-time, Onsite

This organisation, a leader in the staffing and shared services industry, provides essential support functions including payroll, invoicing, client setup, and collections. They are seeking a detail-oriented Resolutions Officer to join their Shared Services team. This position is available due to an increased need for support in managing credit and re-bill processes.

The role offers an opportunity to contribute to the efficient operation of financial processes, collaborate with internal teams and clients, and support key back-office functions.

Key Responsibilities:

• Manage and execute credit re-bill procedures within FastTrack systems.
• Investigate and report on the root causes of errors identified during billing or re-billing.
• Develop and maintain strong working relationships with internal teams, clients, and candidates.
• Collaborate with colleagues to enhance existing policies and workflows.
• Provide support for audits, reports, and the documentation of processes.
• Ensure adherence to all relevant policies and standards.

About You:

This role would suit an individual who excels with detail, enjoys problem-solving, and thrives in a team environment.

Essential Requirements:

• Proven experience with FastTrack and FT360 pay/bill procedures.
• Strong attention to detail and excellent analytical skills.
• Solid communication skills and a customer-centric approach.
• Experience working both independently and as part of a team.
• Comfortable using systems and Microsoft Office tools.

Desirable Qualifications:

• Good knowledge of Kizuna client and job set-up processes.

Why Join?

This position provides a chance to join a supportive team that values attention to detail and problem-solving abilities. The organisation is committed to diversity and inclusion. The role is both challenging and rewarding, with opportunities to contribute to continuous process improvements. The work environment promotes high standards, ongoing training, and a friendly team atmosphere.

Chandler Macleod is committed to fostering a diverse workforce where everyone is welcome. Applications are encouraged from Aboriginal and Torres Strait Islander peoples, women, neurodiverse individuals, people living with a disability, and the LGBTIQA+ community. Further information on their commitment to diversity and inclusion can be found at https://www.chandlermacleod.com/diversity-and-inclusion.