Senior Billing & Finance Officer (Mandarin or Cantonese Speaker Preferred)

Senior Billing & Finance Officer - Sydney Olympic Park

Company: Melbar Pty Ltd Location: Sydney Olympic Park Work Type: Full-time Salary: $65,000 – $72,000 per year Work Arrangement: Hybrid (up to 3 days at home)

Melbar Pty Ltd, a premier provider of in-home aged care services, is seeking two motivated and detail-oriented professionals to join our Brisbane or Sydney teams. We are dedicated to enhancing the lives of seniors through innovative, high-quality care, underpinned by strong business partnerships and a commitment to excellence. Our company culture fosters teamwork, integrity, and a focus on professional growth within a supportive environment.

The Opportunity

This full-time role offers the chance to provide experienced support in billing, claims, reconciliation, statements, and other consumer finance matters for the Support at Home Provider. You will be responsible for reviewing and coordinating more complex finance transactions, investigating exceptions, supporting monthly claim and billing activities, and ensuring the accuracy, timeliness, and control of finance outputs. As a senior point of support, you will also contribute to workflow improvement and process quality enhancement.

Key Responsibilities

• Support end-to-end monthly billing and claim preparation, including reviewing supporting data, reconciliation, and exception management.
• Investigate discrepancies in claims, billing, and statements, coordinating timely follow-up with relevant stakeholders.
• Prepare or review finance schedules, reconciliations, adjustment support, and other working papers for billing, statements, and reporting.
• Assist with managing more complex customer finance matters, providing clear explanations or escalation support as needed.
• Monitor recurring issues, identify process gaps, and propose practical recommendations for workflow efficiency, quality, and internal controls.
• Provide day-to-day guidance and quality support to junior team members, including reviewing their work and reinforcing standard processes.
• Support ad hoc reporting, audit preparation, and other finance projects as directed.

Experience and Skills

• Tertiary qualifications in Accounting, Finance, Commerce, Business, or a related discipline.
• Demonstrated experience in billing, finance operations, claims support, reconciliations, statements, or similar transactional finance functions.
• Strong Microsoft Excel capability, including working with large data sets, reconciliations, formulas, and exception review.
• Strong written and verbal communication skills, with the ability to explain finance matters clearly and work effectively with various stakeholders.
• Well-developed problem-solving skills, with the ability to investigate discrepancies, identify root causes, and support workable solutions.
• Demonstrated ability to prioritise, manage deadlines, and maintain accuracy in a fast-paced, changing environment.
• Strong teamwork capability, with a willingness to support, guide, and collaborate with other team members.
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive finance information.
• Full Australian working rights.

Highly Regarded

• Professional study or part-completion of CPA or CA qualifications.
• Experience with MYOB.
• Experience in aged care, disability services, community services, or a related sector.
• Bilingual communication skills in English and Chinese (Mandarin and/or Cantonese).

Melbar Offers

• Flexible hybrid work arrangement, allowing up to 3 days at home per week.
• Opportunity to earn incentives and bonuses in addition to base salary.
• Long-term career opportunities with ongoing mentor and management support.
• The chance to work and grow within a supportive and inclusive team environment.

How to Apply

If you seek a career with purpose and meaning, and wish to be part of an inclusive and supportive team, please submit your application, including your current CV.

Applicants will be subject to pre-employment checks, including criminal history, professional reference checks, and driving record checks.

No recruitment agencies, please.