Senior Technical Field Engineer

Senior Technical Field Engineer Unisys Canberra ACT Full-time Remote

We are seeking a Senior Technical Field Engineer to join Unisys in Canberra ACT. This is a full-time, remote position.

Responsibilities:

• Install, repair, and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
• Deliver remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
• Level 2 and Level 3 support encompasses experienced and knowledgeable staff with deep knowledge of the Services, and highly skilled specialists who build, deploy, operate, and maintain the Services.
• Manage and provide physical support for End User Productivity and Service Desk Equipment, including client-supplied headsets, smartphones, and tablets.
• Collaborate with other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
• Offer advice and assistance to End Users regarding End User Productivity and Service Desk Equipment and Services. This includes providing a ‘service hub’ service with dedicated support staff during Business Hours at specified Locations.
• Enable the client to engage the Service Partner directly on issues without requiring a Service Desk call, and be responsible for opening records for both Incidents and Requests on behalf of End Users.
• Maintain a high degree of professionalism.
• Ensure customer satisfaction throughout all transactions.

Qualifications and Experience:

• NV1 Security Clearance is a must for this role.
• Demonstrated time management skills.
• Motivated and enthusiastic.
• Experience in the delivery of IT support services with specified KPIs.
• Effective verbal and written communication skills.
• Strong focus on providing customer service, with great verbal and written communication skills.
• Problem-solving abilities and an analytical mindset.
• A keen interest in developing a career in IT.

Benefits:

We embrace diversity, inclusion and belonging.

Reporting Line: [Information not provided in original listing] Ideal Start Date: [Information not provided in original listing] Office Day Expectations: [Information not provided in original listing] Application Instructions: [Information not provided in original listing]