Senior Technical Field Engineer

Senior Technical Field Engineer - Unisys - Canberra ACT

Unisys is seeking a Senior Technical Field Engineer for a full-time, remote position based in Canberra ACT.

Role Responsibilities:

• Installation, repair, and maintenance of End User Productivity and Service Desk Equipment and Systems at client sites.
• Provision of remote and on-site Level 2 and Level 3 support for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
• Level 2 and Level 3 support encompasses:
• Experienced and knowledgeable Level 2 staff with deep knowledge of the Services.
• Highly skilled specialists who build, deploy, operate, and maintain the Services.
• Management and physical support for End User Productivity and Service Desk Equipment, including client-supplied headsets, smartphones, and tablets.
• Collaboration with Other Service Partners by providing physical support for Infrastructure at client locations hosting EUPSD Services.
• Providing advice and assistance to End Users regarding End User Productivity and Service Desk Equipment and Services.
• Offering a ‘service hub’ service with dedicated support staff during Business Hours at specified Locations.
• Enabling clients to engage the Service Partner directly on issues without needing to contact the Service Desk, and responsibility for opening records for both Incidents and Requests on behalf of End Users.
• Maintaining a high degree of professionalism.
• Ensuring customer satisfaction throughout all interactions.

Requirements for Success:

• NV1 Security Clearance is a mandatory requirement for this role.
• Demonstrated time management skills.
• A motivated and enthusiastic approach.
• Experience in the delivery of IT support services with specified KPIs.
• Effective verbal and written communication skills.
• A strong focus on providing customer service, complemented by excellent verbal and written communication skills.
• Problem-solving abilities and an analytical mindset.
• A keen interest in developing a career in IT.