Service Administrator

Service Administrator

Epson Australia

Yennora, NSW

Full-time, Onsite

Epson is a global leader in imaging technologies, committed to environmental harmony and community engagement through innovations that enhance daily life and work. At Epson Australia, we foster a culture of openness, team spirit, and respect, prioritising what matters. We are a proud, ambitious business that supports its people and celebrates its successes. Our commitment to the environment and sustainability is paramount, and we aim to empower every employee to achieve their full potential. While our brand is global, we maintain a distinct, supportive family culture that feels local.

About the Role

This position is responsible for delivering administrative and reporting assistance to the customer service network across Epson Australia and New Zealand, encompassing direct operations, partners, and authorised service agents. Key responsibilities include:

• Process, Systems & Administrative Support
• Data Handling & Basic Reporting
• Warranty Returns Coordination
• Effective Communication

This is a valuable opportunity for an individual with a keen eye for detail seeking to develop skills in data handling, reporting, and system administration within a supportive team setting.

Qualifications and Experience

• Previous experience in an administrative or data entry role is preferred but not essential.
• Possession of basic to intermediate Microsoft Excel skills (e.g., data entry, simple formulas like VLOOKUP/XLOOKUP).
• Some exposure to Power BI or reporting tools is advantageous but not required.
• Familiarity with SAP or similar systems is beneficial; training will be provided.
• Strong attention to detail and accuracy in data handling.
• Good organisational and time management capabilities.
• Ability to adhere to processes and collaborate effectively within a team.
• Clear written and verbal communication skills.

What we offer you

• Birthday leave
• Volunteer Leave
• Free parking at Yennora sites
• Staff discounts on Epson products
• Staff discounts on Seiko watches
• Epson’s default superannuation fund coverage
• Additional insurance coverage at no cost to the employee

Application Instructions

To apply, please use the provided link, submitting a current resume and a cover letter detailing why you are the ideal candidate for this role. Only shortlisted applicants will be contacted.

Eligibility

You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role.

Recruitment Agencies

We appreciate your interest, but we are aiming to fill this position through direct applications at this time. Should agency assistance become necessary, we will reach out directly.

Pre-employment Checks

References and police checks will be conducted for candidates progressing through the later stages of the recruitment process.

Epson Australia values diversity and inclusion and welcomes applications from all individuals, regardless of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.

For over 50 years, Epson has been a global technology company and an innovator, recognised for numerous world firsts in printing, projection, robotics, wearables, and more. Our success is driven by our people, who have established us as a highly respected brand with market-leading products across diverse industries, underpinned by our core values and reputation. Our company culture prioritises staff well-being and is built on sustainable development. Epson is dedicated to supporting its employees and fostering the growth of both personal and professional goals. Join our team to contribute to the next chapter of Epson's success.