Service Lead Port Macquarie

Service Lead Port Macquarie

About Aruma Aruma champions diversity and inclusivity, driven by a mission to defend human rights and foster a world where every individual is treated with dignity and respect. We are dedicated to assembling a team that mirrors the rich diversity of humanity. Employees find deep satisfaction at Aruma by supporting individuals to live the life they desire, on their own terms. Aruma is BRAVE, a characteristic that positions us as trailblazers. Joining our team means embodying our BRAVE behaviours: Bold, Respectful, Authentic, Value Teamwork, and Excellent.

About the Role As the Service Lead in Community, you will be responsible for inspiring and guiding a team of Support Workers to deliver high-quality, person-centred services. This key position ensures operational excellence, promotes continuous improvement, and aligns with Aruma's strategic objectives. You will collaborate with management to refine service delivery, support staff development, and uphold compliance with regulatory standards.

Key Responsibilities

• Lead, supervise, and mentor Support Workers to achieve customer-focused, quality outcomes.
• Develop and implement innovative programs designed to meet customer goals and requests.
• Ensure adherence to organisational policies, procedures, and all applicable government legislation.
• Cultivate a positive workplace culture that reflects Aruma’s BRAVE values.
• Manage operational schedules, including rostering and day-to-day roster management, in a fast-paced environment where quick thinking is essential.
• Review expenditures and ensure accurate NDIS billing.
• Promote safety and well-being across all service areas by conducting risk assessments and ensuring a safe working environment.
• Undertake an after-hours component once per quarter, involving being on call from Monday to Monday.

Benefits of working with Aruma

• Salary Packaging: Access up to $15,900 for living expenses and an additional $2,650 for meal and entertainment expenses each year, tax-free.
• Fitness Passport: Subsidised gym membership.
• Employee Assistance Program: Free, confidential services including Money Assist, Legal Assist, Family Assist, and Nutrition/Lifestyle Assist.
• Training: Opportunities for accredited training through our RTO.
• Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
• Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night.
• Job Satisfaction: Make a real difference in people’s lives within a values-driven organisation.

About You

• Experience & Qualifications: Minimum three years in disability services or a related field; relevant tertiary qualification or equivalent experience.
• Skills: Strong communication skills with the ability to mentor and lead teams.
• Passion & Empathy: Committed to human rights and creating positive change; compassionate with a deep understanding of diverse experiences.
• Team Player: Collaborative and able to inspire others, fostering a positive work culture.
• Compliance: Current or willingness to obtain necessary regulatory requirements (driver's licence, NDIS clearance, working with children check, etc.).

We strongly encourage candidates with a disability to apply. Your valuable insights will enrich our advocacy efforts and foster a more inclusive world.

Our Commitment At Aruma, we are committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Our Recruitment Approach We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you are unsuccessful and would value feedback, please feel welcome to reach out to our Talent team.

Closing Date: 13/06/2026

Ready to lead change and inspire others? Join us at Aruma. Apply Now!

Please contact tal•••@aruma.com.au if you require further information.

Only applicants with the right to work in Australia will be considered. Shortlisted applicants will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

Location: Port Macquarie Work Type: Full-time Work Arrangement: Onsite