Technical Field Engineer

Technical Field Engineer | Unisys | Rhodes, Australia

Unisys seeks a full-time, onsite Technical Field Engineer to join our team in Rhodes.

Role Overview: In this role, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products, including desktop and laptop computers. You will also conduct break-fix repairs and software installations, and perform in-warranty repairs for a major multinational vendor. Access to accredited training from this vendor will be provided. Ideally, candidates will possess an IT background or a solid understanding of IT concepts. This position supports users across Australia.

Key Responsibilities:

• Performing activities related to installing, diagnosing, maintaining, and servicing computer-related products.
• Conducting break-fix and software installations.
• Executing in-warranty repairs.
• Troubleshooting and accurately documenting all incidents and problems.
• Working towards achieving team-wide service levels for product support and issue resolution.
• Providing an excellent level of customer service.

What You Will Bring:

• Previous experience in a similar role is preferred.
• High-level technical proficiency in the service of client products.
• Knowledge of iOS and MS software, configuration, and installation.
• Multiple years of experience.
• Demonstrated strong customer service focus.
• A can-do attitude and the ability to build client relationships.
• Clear communication skills.
• Demonstrated attention to detail.
• Ability to manage and follow processes.
• Maintenance of a high degree of professionalism in actions, demeanor, and dress.
• Understanding of KPIs and Service Level Agreements.
• Willingness to work flexible hours based on client requirements.
• Generally, 1-2 years of experience in the area of responsibility.
• Must be an Australian Citizen or PR holder.

Benefits: Unisys embraces diversity, inclusion, and belonging.

Work Environment: This is a full-time, onsite position located in Rhodes. No travel is involved.

Application Instructions: To express interest, please refer to instructions provided by Unisys.

Unisys is committed to equal opportunity employment and considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes providing opportunities to participate without barriers for all who express interest in employment.