Technical Field Engineer

Technical Field Engineer Unisys Rhodes, Australia Full-time, Onsite

This position involves the installation, diagnosis, maintenance, and servicing of computer-related products, including desktop and laptop computers. The role also encompasses break-fix tasks, software installations, and in-warranty repairs for a major multinational vendor. Successful candidates will gain access to accredited training from this vendor.

Responsibilities:

• Performing activities associated with installing, diagnosing, maintaining, and servicing computer-related products.
• Conducting break-fix and software installations.
• Executing in-warranty repairs.
• Troubleshooting and accurately documenting all incidents and problems.
• Working towards achieving team-wide service levels for product support and issue resolution.
• Providing an excellent level of customer service.

Requirements:

• Proven experience in a hands-on IT technician role is preferred.
• Strong technical capability in supporting, troubleshooting, and maintaining client hardware and software environments.
• Demonstrated strong customer service focus.
• A can-do attitude and the ability to build client relationships.
• Clear communication skills.
• Demonstrated attention to detail.
• Ability to manage and follow processes.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Understanding of KPIs and Service Level Agreements.
• Willingness to work flexible hours based on client requirements.
• No travel is involved.
• 1-2 years of experience in the area of responsibility is generally expected.
• Must be an Australian Citizen or PR holder.

Qualifications:

• An IT background or a good understanding of IT concepts is ideal.

Company Information: Unisys is an equal opportunity employer committed to diversity, inclusion, and belonging. We consider all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. Our commitment includes providing opportunities for all individuals to participate without barriers.

Benefits: We embrace diversity, inclusion and belonging.

Work Hours: Full-time.

Application Instructions: Please submit your application.