Technical Field Engineer

Technical Field Engineer Unisys Rhodes, Australia Full-time, Onsite

This role involves installing, diagnosing, maintaining, and servicing computer-related products, including desktop and laptop computers. You will also conduct break-fix repairs, software installations, and in-warranty repairs for a major multinational vendor. Access to accredited training from this vendor will be provided. An IT background or a solid understanding of IT concepts is ideal. This position is based in Sydney (Rhodes) and supports users across Australia.

What you will bring:

• Proven experience in a hands-on IT technician role is preferred.
• Strong technical capability in supporting, troubleshooting, and maintaining client hardware and software environments.
• Demonstrated strong customer service focus, a can-do attitude, and the ability to build client relationships.
• Clear communication skills.
• Demonstrated attention to detail and ability to manage and follow processes.
• Maintenance of a high degree of professionalism in actions, demeanor, and dress.
• Understanding of KPIs and Service Level Agreements.
• Willingness to work flexible hours based on client requirements. No travel is involved.

Success in this role will be achieved if you have:

• Experience in troubleshooting and accurately documenting all incidents and problems would be highly desirable.
• Experience working towards achieving team-wide service levels for product support and issue resolution would be highly desirable.
• Experience offering an excellent level of customer service always would be highly desirable.
• Generally, 1-2 years of experience in the area of responsibility.
• Must be an Australian Citizen or PR holder.

Unisys is committed to diversity, inclusion, and belonging. We are an equal opportunity employer and consider all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at Glo•••••••••••••@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. #LI-NV1