Accounts and Customer Services Roles

Rehab Hire Pty Ltd is seeking enthusiastic individuals to join their expanding Customer Service and Accounts team, aimed at enhancing customer support during critical periods. The company is dedicated to assisting individuals in their recovery journeys, with the team playing a significant role in improving lives and promoting independent living daily.

Current Opportunities:

• Accounts and Customer Service Officer – Port Melbourne
• Customer Service Representative – Pakenham

Customer Service Representative Key Responsibilities:

• Customer Enquiries and Communication:
• Address incoming customer enquiries via phone, email, live chat, and website forms professionally, empathetically, and promptly.
• Provide accurate information regarding products, hires, and services to clients, allied health professionals, and other stakeholders.
• Manage each client interaction from initial contact through to resolution or handover.
• Bookings, Quotes, and Order Processing:
• Accurately process hire bookings, sales orders, and quote requests within ELMS.
• Generate quotes, hire agreements, and supporting documentation for clients and funding bodies.
• Confirm bookings, delivery details, and timelines with clients and internal teams.
• Follow up on outstanding customer information necessary for progressing bookings.
• Front of House:
• Greet and assist customers in a professional and friendly manner.
• Basic Invoicing Review:
• Verify invoice payment status and generate client invoices.

Accounts and Customer Service Officer Key Responsibilities:

• Bookings, Quotes, and Order Processing:
• Accurately process hire bookings, sales orders, and quote requests within ELMS.
• Prepare quotes, hire agreements, and supporting documentation for clients and funding bodies.
• Process hire-side service authorisations from NDIS, TAC, DVA, WorkSafe, SWEP, Home Care Packages, MAC, and aged care funding streams.
• Confirm bookings, delivery details, and timelines with clients and internal teams.
• Follow up on outstanding customer information necessary for progressing bookings.
• Customer Service & Administrative:
• Respond to internal and external accounts enquiries professionally and promptly.
• Maintain organised filing of financial documents, contracts, and correspondence.
• Liaise with internal and external teams to resolve invoice and purchase order queries.
• Support the NDIS & Accounts Manager with ad hoc financial tasks as directed.
• Reporting and Accounts:
• Maintain accurate and audit-ready financial records in compliance with company policy.
• Support the preparation of financial reports and management accounts as required.
• Monitor debtor accounts and follow up on outstanding balances professionally and promptly.
• Regularly reconcile accounts payable and receivable ledgers to ensure accuracy.

Requirements and Qualifications:

• Experience using ELMS is essential for booking, quoting, and recording customer interactions.
• Proficiency in MYOB and the Microsoft Office Suite is required for daily tasks.
• Adherence to Rehab Hire & Sales workflow processes to maintain system integrity is mandatory.
• The ability to maintain accurate customer records, contact details, and order history is necessary.
• Ensuring all data entered into ELMS is correct, complete, and audit-ready is a key requirement.
• Professional and empathetic communication skills are essential for handling customer enquiries.
• Accuracy in processing bookings, quotes, and orders is required.
• Organisational skills for managing financial documents and correspondence are desirable.
• Ability to liaise with internal and external teams is necessary.
• Experience in accounts payable and receivable reconciliation is preferred.
• Experience in preparing financial reports and management accounts is desirable.
• Experience monitoring debtor accounts and following up on outstanding balances is preferred.

Company Details:

Rehab Hire Pty Ltd is passionate about helping people on their road to recovery.

Work Details:

• Salary: $60,000 – $70,000 per year
• Work type: full-time
• Location: Port Melbourne
• Work type: onsite

Application Instructions:

Please submit your application to apply.