Specialist Outpatient Referral Centre Supervisor

Specialist Outpatient Referral Centre Supervisor

Department of Health - Queensland

Toowoomba | Full-time | Onsite

Lead a high-performing administrative team within a busy Specialist Outpatient Referral Centre in Toowoomba. This role involves coordinating workflows, driving service improvements, and ensuring the efficient progression of patients through referral processes. It presents an opportunity for leadership focused on people, with a tangible impact on patient access and care.

Your Contribution

As the Specialist Outpatient Referral Centre Supervisor, you will be instrumental in connecting patients with necessary care. Your responsibilities will include guiding your team through daily priorities, enhancing referral pathways, and fostering a smooth, responsive outpatient service that supports clinicians and improves community outcomes.

Your daily contributions will include:

• Leading and supporting a team to deliver timely and accurate referral and scheduling services.
• Coordinating workflows, resources, and priorities to maintain efficient service operations.
• Resolving operational challenges and strengthening processes to improve patient flow.
• Building team capability through coaching, feedback, and fostering a collaborative culture.

About You

You are a confident and supportive leader who brings structure, empathy, and calm to fast-paced environments. You possess the ability to motivate individuals while managing operational demands and showing genuine care for your team. You take pride in process improvement, understanding that efficient systems enhance experiences for both patients and staff. Leading with compassion, integrity, dignity, innovation, and courage, you will make a positive difference.

To Thrive in This Role, You Will Have:

• Experience leading or supervising administrative teams in a complex setting.
• Strong communication skills with the ability to collaborate across multidisciplinary teams.
• Proven ability to prioritise, problem-solve, and meet deadlines in a busy environment.
• Confidence using patient administration systems and Microsoft Office tools.

Experience in outpatient services or healthcare systems, and/or exposure to reporting or workflow optimisation tools would be advantageous.

Most importantly, you are passionate about improving access to care, supporting your team's success, and contributing to a service that delivers real community outcomes.

Why Join Darling Downs Health?

Darling Downs Health serves over 300,000 people across an expansive region, from Taroom to Texas, with a purpose of ensuring accessible and sustainable care. This is complex, challenging work that makes a real difference, offering endless career possibilities.

Whether you are a doctor, nurse, allied health professional, facilities team member, or administrator, you will see your impact firsthand. Here, you will find opportunities to lead initiatives, develop specialties, and embrace responsibilities that may take years to access in larger health services. Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.

Meaningful Rewards Include:

• Maximise take-home pay with salary packaging and generous leave entitlements.
• Enjoy flexible work arrangements that support balance and variety.
• Access professional development funding, study leave, and clear career pathways.
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Support your wellbeing with EAP access, private health insurance discounts, and the Fitness Passport.

For a comprehensive list of benefits, visit: Darling Downs Health Benefits.

Your future is here. Where are you?

If you are ready to make a meaningful impact and grow your career in a place that values people and purpose, we encourage you to apply.

Click “Apply Now” to submit your application and upload the requested documents.

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health: www.health.qld.gov.au/darlingdowns

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