Admin Assistant – Sales Support

Admin Assistant – Sales Support

Connected Roof Safety is seeking an organised Admin Assistant to provide crucial support to our sales department. This is an onsite, part-time position based at our Pakenham office.

This role focuses on administration, not sales. You will collaborate closely with the Sales Coordinator to facilitate the sales process. Your responsibilities will include preparing quotes, managing email inboxes, maintaining the follow-up register, assisting with lead generation, and ensuring data accuracy within our systems.

Connected Roof Safety is a trade-based business with established systems and a down-to-earth culture. The ideal candidate will be organised, friendly, confident in phone interactions, and thrive in a busy office environment. This position offers flexible, family-friendly hours and the opportunity to be an integral part of a growing business.

What you'll be doing:

• Preparing quotes for the sales team.
• Triaging sales email inboxes to ensure enquiries are addressed appropriately.
• Maintaining the quote follow-up register.
• Assisting the Business Development Manager with lead generation.
• Communicating with clients, suppliers, and contractors via phone and email.
• Ensuring client details, quote information, and notes are accurately recorded in our systems.
• Assisting with the booking of site visits and sales appointments.
• Providing day-to-day administrative support to the Sales Coordinator.
• Helping the sales team maintain organisation and manage their workload.
• Undertaking general ad hoc administrative tasks to support the team.

What we're looking for:

We are looking for an individual who is:

• Organised, reliable, and detail-focused.
• Confident in speaking with clients and suppliers over the phone.
• Friendly, positive, and adept at working with people.
• Capable of managing multiple tasks without compromising quality.
• Comfortable working with systems, registers, and email inboxes.
• Possesses clear and professional written and verbal communication skills.
• Proactive and willing to assist where needed.
• Able to follow established processes and maintain information accuracy.
• Comfortable working both independently and as part of a team.

Experience within a trade-based business such as roofing, plumbing, electrical, construction, or a similar service industry would be highly valued. Experience using CRM or job management systems like SimPRO, ServiceM8, AroFlo, or similar would also be highly regarded.

What we offer:

At Connected Roof Safety, you will join a friendly team that is dedicated to its work, enjoys camaraderie, and is committed to achieving high standards. We offer:

• Flexible part-time hours, working 5 days per week.
• A family-friendly workplace.
• A supportive team environment.
• Clear systems and processes to guide your work.
• Training and support.
• Variety in your daily tasks.
• A role where your administrative skills will have a tangible impact.
• A stable business with a positive team culture.

This is an excellent opportunity for an administrative professional seeking flexible hours, a positive team dynamic, and a role where they can make a meaningful contribution.

About us:

Connected Roof Safety is a roof safety business based in Pakenham. We specialise in the design, installation, inspection, and re-certification of roof access and fall protection systems for commercial buildings. Our client base includes builders, schools, councils, hospitals, facility managers, body corporates, and commercial property owners. While we are serious about safety, compliance, and service delivery, we maintain a practical and friendly team environment, valuing good people, clear communication, and diligent execution.

Salary: $27 – $35 per hour, commensurate with experience. Work type: Part-time. Location: Pakenham (onsite).