Admin/Customer Service Representative

Admin/Customer Service Representative - Cork Supply Australia

Company: Private Advertiser Location: Regency Park Work Type: Full-time Salary: $58,000 – $63,000 per year Work Arrangement: Onsite

Cork Supply Australia is dedicated to supplying quality corks and closures to respected wine producers across the country. Our operations are guided by the Harv81 Beliefs, fostering a workplace that is safe, joyful, and stimulating, aiming to support and inspire our team members' growth.

We are seeking an organised, customer-focused professional who thrives on daily variety and takes pride in delivering outstanding service. An exciting opportunity has arisen due to an internal promotion for an enthusiastic Admin & Customer Service Representative to join our team.

This role extends beyond standard administration. You will serve as a crucial connection point between our customers, sales team, production department, and suppliers. Your responsibilities will include ensuring accurate order processing, smooth delivery coordination, and delivering exceptional customer service at every stage. If you excel in a fast-paced environment, enjoy problem-solving, and value building positive customer relationships, we encourage you to apply.

Key Responsibilities:

• Accurate and efficient processing of customer orders.
• Providing quotations, artwork approvals, and product information.
• Issuing purchase orders to suppliers and distribution partners.
• Coordinating freight quotes and delivery requirements.
• Maintaining stock reports for customers and Account Managers.
• Updating internal registers, spreadsheets, and customer records.
• Responding to incoming sales enquiries.
• Assisting with customer requests and troubleshooting solutions.
• Supporting the smooth day-to-day operation of the office.
• Collaborating closely with Production, Scheduling, Estimating, and Sales teams.

Candidate Profile:

• Excellent communication skills and a professional phone manner.
• A genuine enjoyment of assisting customers and finding solutions.
• High organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• Capacity to work independently while being a valuable team member.
• Ability to handle confidential information with professionalism and discretion.
• Confidence in using Microsoft Excel and Word.
• Willingness to learn new systems and company-specific software.

Why Join Us?

• Become part of a friendly, supportive, and collaborative team.
• Join a stable business.
• Experience a varied role.
• Opportunity for learning, development, and growth within the business.
• Work with a team that values initiative, reliability, and customer service excellence.

If you are seeking a role where you can make a significant impact, cultivate strong relationships, and be part of a positive team culture, we invite you to apply. Take the next step in your career.