Administration and Customer Service Assistant

Administration and Customer Service Assistant

Company: Wickham Freight Lines Location: Arndell Park Work Type: Part-time Hours: Monday to Friday, 10:00 AM to 2:00 PM (approximately 25 hours per week) Salary: Comparable pay rate plus superannuation Work Type: Onsite

Wickham Freight Lines is seeking a driven candidate to join our experienced and busy administration team at our Sydney Terminal in Arndell Park. This role offers an excellent opportunity to commence a career in the Transport and Logistics sector, develop customer service expertise, and acquire administration skills. The successful candidate will receive support from our dedicated Sydney Customer Service team.

Wickham Freight Lines is committed to providing safe, reliable transport solutions. Our operations are guided by core values that prioritise safety, smart work practices, collective success, and pride in every journey. We aim to go the extra mile to ensure seamless deliveries.

Benefits and Culture:

• Contribution to achieving our mission: "To provide reliable and professional transport solutions".
• Access to a free employee assistance program offering support for health, finances, nutrition, and legal advice for employees and their families.
• As a family-owned business, we recognise that work-life balance is individual.
• A passion for transport and logistics is shared within the company.
• Support to help you reach your career aspirations and goals.
• Career fulfilment is evident with 25% of employees having a tenure of 10 years or more.
• Access to a wide range of discounts through our employee benefits scheme.

Responsibilities:

The successful candidate will undertake a range of administration tasks, including:

• Handling, responding to, and distributing incoming phone calls, emails, and mail.
• Collecting and collating returned paperwork.
• Maintaining effective communication channels with customers and other team members.
• Liaising with head office team members for the entry of all freight jobs.
• Liaising with drivers and subcontractors to ensure paperwork accuracy.
• Producing and verifying all relevant paperwork for freight collections and deliveries.
• Utilising the transport management system for consignment, delivery, and pickup allocations.
• Maintaining records for miscellaneous activities such as transhipping and storage.
• Assisting with accurate pallet management.
• Liaising with the Office Supervisor to facilitate the efficient transfer of information and documents between the Sydney Terminal and Interstate Terminals.
• Performing general office duties.

Skills and Experience:

To be successful in this position, you will require:

• Excellent communication skills.
• A professional phone manner.
• The ability to converse effectively with customers and drivers.
• Intermediate computer skills.
• A high level of accuracy in administration.
• An unparalleled ability to multitask.
• The capacity to work under pressure.
• Attention to detail.
• The ability to prioritise tasks.