Administration Assistant

Administration Assistant

Gallagher AU

Cairns | Full-time | Onsite

Why Gallagher?

Gallagher is a global leader in Insurance broking, risk management and consulting. We operate in over 130 countries with more than 71,000 employees worldwide. Our organisation has a global reach with a local presence and is committed to social responsibility and ethical conduct, as reflected in our Shared Values, The Gallagher Way. Gallagher has been recognised as one of Insurance Business Australia's Top Insurance Employers and a Forbes Best Employer for Women.

About the role

This position involves providing dedicated administrative and operational support to a team of Brokers. You will contribute to the effective management and servicing of client accounts, playing a key role in supporting daily broking activities. The role ensures accuracy, timeliness, and compliance across all client deliverables. You will gain exposure to a professional corporate environment, with opportunities for on-the-job learning and ongoing guidance within an established broking team.

A Day in the Life

• Manage renewals, new business quotes, and overall account servicing, including policies, endorsements, and invoicing.
• Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy.
• Maintain accurate documentation, systems, and processing in collaboration with the Gallagher Service Centre.
• Support debtor management, gather client information, and identify key issues.
• Continuously improve processes, stay updated through training, and uphold professional and ethical standards.

Skills and Experience

• Experience in a client support or administration role.
• Attention to detail.
• Clear and effective stakeholder communication.
• Great time management and ability to prioritise to meet deadlines.
• A proactive approach and commitment to client service excellence.

What you’ll get

Gallagher believes that high performance requires high support. Our benefits are designed to support you professionally and personally:

• Career Development: Structured training programs, career pathways, and tuition assistance.
• Flexibility: True work-life balance through flexible work options.
• Wellbeing: Access to our Employee Assistance Program and wellbeing initiatives.
• Extra time off: Additional lifestyle leave options and paid volunteering days.
• Financial Benefits: Employee Stock Purchase Plan, Gallagher Rewards (discounts at 1,000+ retailers), and salary sacrificed Superannuation options.

Employment offers are subject to satisfactory reference and background checks.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.

This is an opportunity to join a global leader and make a real impact. Apply now via Gallagher Careers. Our Talent Acquisition team is available to assist at careers@ajg.com.au.