Administration Assistant

Administration Assistant

Qld All Trades is a residential building company with over 20 years of experience, specialising in insurance repairs. We service the greater Brisbane region, including the Gold Coast and Sunshine Coast, from our Beenleigh base. Our dynamic team of skilled professionals is recognised for quality service. We are seeking a confident Administration Assistant to provide support to our busy office and ensure smooth operations.

This is a varied role involving high-level administrative support, assistance with the initial stages of claims, and serving as a professional first point of contact for clients, insurers, trades, and colleagues.

About the Role You will play a key part in managing the end-to-end flow of jobs. Your responsibilities will include handling communications, assisting estimators and supervisors, and maintaining accurate and up-to-date paperwork to ensure seamless workflow.

Key responsibilities include:

• Acting as a professional first point of contact via phone, email, and mail.
• Entering new jobs into the system and making initial client contact calls.
• Liaising with homeowners, insurance companies, loss adjusters, and trades.
• Coordinating inspections and booking appointments.
• Proofreading and submitting reports, scopes of work, and variations.
• Preparing and sending contract paperwork.
• Monitoring critical dates and ensuring updates are provided in line with KPIs.
• Providing general office support, including filing, generating reports, preparing presentations, setting up for meetings, ordering supplies, and making travel arrangements.
• Supporting other departments as required.

What You’ll Bring

• Prior administrative or reception experience in a fast-paced environment.
• A professional and confident phone manner with excellent communication skills.
• Strong organisational and time management skills with the ability to manage competing priorities.
• High attention to detail and accuracy, particularly in data entry and document preparation.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook).
• A proactive, reliable, and accountable attitude, taking pride in your work.
• A friendly, approachable, and positive mindset with a willingness to learn.
• Common sense, good judgement, and the ability to remain calm under pressure.

Our Values Our company culture is guided by values that shape our interactions with clients, partners, and each other:

• Authentic: We prioritise meaningful human connections built on respect, empathy, and compassion.
• Innovative: We embrace innovation to find better solutions, exceed client expectations, and foster team growth.
• Precise: We are committed to quality and precision in our projects, workplace, and community impact.
• Genuine: We build trust through honest, open communication and lasting relationships.
• Compliant: We prioritise safety, compliance, and exceeding industry standards for the well-being of all.

Why Join Us? This role offers more than administrative duties; it provides an opportunity to join a supportive team within a company that values professionalism, customer care, and your contributions. You will benefit from:

• A varied and engaging role with daily variety.
• Working with a friendly, down-to-earth team.
• The chance to grow and develop your skills in the insurance repair industry.
• Being part of a values-driven company that genuinely supports its people.

How to Apply If you are passionate about people, thrive in a fast-paced environment, and meet the above criteria, we encourage you to apply.

📌 Please submit a tailored cover letter along with your resume, detailing your relevant experience and how it aligns with the role.

Note: Successful candidates will be required to obtain a Police History Check.

Qld All Trades is committed to increasing Indigenous representation and engagement and values the significant contributions of Aboriginal and Torres Strait Islander people.

Agency referrals are not being accepted for this position.

Key Facts:

• Salary: $50,000 - $70,000 per annum plus superannuation, dependent on experience.
• Work Type: Full-time.
• Location: Beenleigh (Onsite).