Administration Coordinator - Sport and Aquatic Centre

Administration Coordinator - Sport and Aquatic Centre

U@MQ is seeking an experienced Administration Coordinator to join the Macquarie University Sport and Aquatic Centre (MUSAC) team. This is a full-time, permanent role operating onsite at the Wallumattagal Campus in North Ryde, Dharug land. The salary offered is 12% superannuation.

The Opportunity This is a diverse and hands-on role with a leadership focus. You will be responsible for:

• Overseeing and coordinating all financial administration processes, including direct debits, invoicing, billing, debt management, and reporting.
• Leading, supervising, and coaching the administration team to build their capability and deliver high-quality, consistent service.
• Supporting the development and implementation of pricing schedules that align with business and audit requirements.
• Managing escalated administrative and customer issues, ensuring they are resolved in a timely and effective manner.
• Continuously reviewing and improving systems, processes, and procedures to enhance efficiency and customer outcomes.
• Providing expert guidance on sensitive and confidential administrative matters across the business.
• Maintaining a strong understanding of MUSAC programs, services, fees, and terms & conditions.
• Contributing to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensuring compliance with EEO, WHS, and governance requirements.

About You You are a proactive and solutions-focused professional with strong administrative leadership experience. You bring:

• A relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience, particularly within a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, with experience in data reporting and business insights.
• Excellent communication, organisation, and stakeholder management skills.
• High attention to detail and the ability to manage competing priorities.
• Demonstrated proficiency in Microsoft Office applications including Excel, Word, Outlook and PowerPoint.

This role requires a criminal history check and a First Aid and CPR certificate.

About Us Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue offering health, fitness, aquatic, and sporting programs to the university and wider community. Facilities include a 6-lane heated indoor pool, an 8-lane outdoor heated Olympic-sized swimming pool, a fully equipped health club, group fitness classes, squash courts, gymnastics/aquatics programs, and social sports. Macquarie University Sport Fields operates 7 days a week, featuring 5 professional playing fields, stadium lighting, canteen and BBQ areas, and change rooms. MUSAC is committed to creating inclusive, engaging, and high-quality experiences for all members and guests.

Why Join Us? At MUSAC, you'll join a vibrant and inclusive environment focused on community, wellbeing, and excellence. We offer:

• Complementary Macquarie University Sport & Aquatic Centre gym access.
• Professional development opportunities.
• Paid concessional days between Christmas and the New Year.
• Access to staff wellbeing programs.
• Staff discounts at Campus Life operated hospitality outlets.
• A dynamic and supportive team environment.
• Working on a beautiful parkland campus.
• Access to discounted corporate health insurance and employee flu shot program.
• Salary sacrifice options.
• Full access to the University's Library.
• Access to paid parental leave.

Our Recruitment Process If being part of an inclusive, vibrant, team-orientated organisation is something you are passionate about, we encourage you to apply.

General enquiries should be directed to Donna Pearce on 02 9850 640.

To be considered for this position, you must submit your CV and a cover letter addressing the listed criteria in the "About You" section via our online application portal.

If you need any support or reasonable adjustments throughout this recruitment process, please let us know.

Submission of Applications: Open Until Sunday 12 July 2026 at 11:59 p.m. (AEDT).

Pre-Employment Checks Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role. Your employment is conditional upon the completion and maintenance of all role-required pre-employment checks in terms satisfactory to the University.