Administration / Customer Service Assistant

Administration / Customer Service Assistant

Company: Organic Pest Control Location: Meadowbrook Work Type: Full-time Salary: $60,000 – $70,000 per year On-site: Yes

Organic Pest Control is looking for a proactive and well-presented Administration / Customer Service Assistant to join our team. This is a full-time, on-site position based in Meadowbrook.

Our business hours are Monday to Thursday, 9:00 am to 5:00 pm, and Friday, 9:00 am to 4:00 pm.

For over 35 years, Organic Pest Control has provided high-quality pest control services to residential and commercial clients. Our services include:

• General pest control
• Termite inspections & treatments
• Preventative termite protection
• Lawn grub treatments
• Ant treatments
• Rodent management

As our business expands, we require a motivated and reliable individual with exceptional customer service and administration skills to support our office operations.

Key Responsibilities:

• Answering incoming calls and assisting customers.
• Booking and scheduling treatments for technicians.
• Managing previous bookings, follow-ups, and scheduling changes.
• Responding to customer emails.
• Providing sales support and preparing quotations.
• Finalising termite inspection reports.
• Creating and managing invoices using Xero.

About You:

The successful candidate will possess:

• A professional, warm, and confident phone manner.
• Reliability, honesty, and a strong work ethic.
• Excellent communication and customer service skills.
• High attention to detail and accuracy in all tasks.
• Strong organisational skills with the ability to multitask effectively.
• Capacity to work both independently and collaboratively.
• Confidence in managing and building positive client relationships.
• Consistent punctuality and dependability.
• Proficiency with Microsoft Office.
• Solid knowledge of Brisbane and Gold Coast suburbs.
• The ability to manage bookings, follow-ups, and scheduling changes with accuracy and professionalism.

Additional Information:

This is an office-based position in Meadowbrook. Remote work is not available.

All applications must be submitted through SEEK only. Due to anticipated high application volume, only shortlisted candidates will be contacted.