Administration & Customer Service Coordinator

Administration & Customer Service Coordinator

Plumber & Electrician To The Rescue

Location: St Peters Work Type: Full-time, Onsite

Plumber & Electrician To The Rescue seeks an Administration & Customer Service Coordinator to support daily operations, manage scheduling and administration, and ensure a first-class client experience. This role reports to the Coordinator and collaborates with the Administration Team.

Key Responsibilities:

• Respond to incoming customer calls, delivering exceptional customer service.
• Assist with scheduling and coordinating plumbing and electrical work.
• Liaise with strata managers, property managers, building managers, tenants, and owners.
• Manage customer enquiries received via phone and email.
• Input and maintain job information within the AroFlo job scheduling system.
• Assist with booking appointments and organising site access.
• Follow up on quotes, work orders, and customer requests.
• Support the coordination team with daily administrative tasks.
• Maintain accurate records and customer information.
• Provide administration department and phone coverage when required.
• Assist management with reporting, data entry, and general office administration.

About You:

• Previous experience in administration, scheduling, or customer service.
• Strong written and verbal communication skills.
• Excellent organisational and time-management skills.
• A professional and friendly phone manner.
• High attention to detail.
• Ability to multitask and prioritise competing tasks.
• Strong computer skills and confidence using Microsoft Office.
• A minimum of 50 wpm touch typing is essential.
• Knowledge of the Sydney Region is preferable.
• Experience with service-based businesses, trades, facilities management, or strata industries is preferred.
• Experience with AroFlo or similar job management software will be advantageous.

Benefits:

• [Benefits information not provided in the original listing.]

Hours: [Hours information not provided in the original listing.]

Salary: [Salary information not provided in the original listing.]

Application Instructions: [Application instructions not provided in the original listing.]