Administration & Customer Service Officer

Administration & Customer Service Officer

Public Sector People is seeking multiple Administration & Customer Service Officers for a local government department in Brisbane QLD. This is an initial 3-month temporary, onsite contract role.

These positions offer a chance to support local government operations within a community-focused setting.

About the Role: You will deliver administrative and business support to various council teams, assisting with service delivery and internal coordination. Responsibilities include managing correspondence, handling customer service inquiries via phone and email, processing applications, performing data entry, maintaining records, and supporting financial transactions. Proficiency in navigating multiple internal systems is expected.

Key Details:

• Location: Logan Region
• Rate: $36.00 - $39.00 per hour + Super
• Hours: Full-time, 38 hours per week
• Roster: Monday to Friday, between 8:00 am and 5:00 pm

Key Responsibilities:

• Deliver high-quality administrative support across internal teams.
• Respond to enquiries via phone, email, and internal systems.
• Prepare and process documentation, applications, and approvals.
• Maintain accurate records and manage internal databases.
• Support financial and procurement processes as required.
• Contribute to continuous improvement and uphold council service standards.

About You:

• Prior government experience (local, state, or federal) is highly regarded but not essential.
• Possess a strong administration background with the ability to handle high workloads accurately.
• Be confident using a range of systems and learning new platforms quickly.
• Demonstrate strong communication and stakeholder engagement skills.
• Be highly organised with excellent attention to detail.

To apply, please submit your CV in Word format.