Administration Officer - Fire Protection Industry

Administration Officer - Fire Protection Industry

FCF Fire and Electrical is seeking an Administration Officer to join our dynamic team in Sydney, NSW. We are an industry leader providing vital fire safety and training services, electrical and fire protection services, and building compliance requirements across Australia.

This full-time, onsite role offers a salary of $55,000 – $75,000 per year. You will provide general support and administrative assistance to our Managers and Field Technicians within a fast-paced environment. FCF is a fair company that values its employees and their families, instilling core values to ensure our team works collaboratively towards company goals. As a small, close-knit, family-run company, we are expanding our team.

Responsibilities include:

• Assisting with the arrangement of service and maintenance assignments via Uptick/SimPro.
• Producing and distributing Work Orders to subcontractors and Purchase Orders to wholesalers.
• Keeping clients informed of task progress and coordinating technician access.
• Managing invoicing for completed tasks.
• Liaising with territory managers and preparing estimates for additional tasks as required.
• Handling service call inquiries by generating, coordinating, and invoicing accordingly.
• Completing various assigned administrative tasks.
• Providing excellent client support through phone and email.

Requirements:

It is ESSENTIAL that you have:

• Experience in an administrative role.
• Organised, self-motivated, and capable of working autonomously or within a team.
• Good problem-solving skills.
• Drive to achieve company KPIs and targets.
• Good communication skills, both written and verbal.
• Strong customer service focus and a flexible attitude.

Prior experience in trade sector administration will be highly regarded. Previous experience with SimPro/Uptick software or similar systems will also be highly regarded.

Application Instructions:

If you meet the above criteria, please apply with a Cover Letter and Resume. All applications will be treated confidentially. Only shortlisted candidates will be contacted. Only applicants with the right to work and currently residing in Australia will be considered.