Administration & Operational Support Officer (Alice Springs NT)

Administration & Operational Support Officer (Alice Springs NT)

Company: TVH Location: Alice Springs Work Type: Full-time On-site/Remote: On-site

Why Join TVH? TVH offers a secure, full-time position within a growing national organisation. This Monday to Friday role provides an excellent work-life balance. You will experience a diverse and fast-paced position where no two days are the same, with opportunities to develop your career across operations, administration, scheduling, and customer service.

About the Opportunity TVH is seeking an organised and proactive Administration & Operations Support Officer to join our Alice Springs team. This is an excellent opportunity for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional administrative and operational support. As a key member of the branch, you will work closely with operational leaders, technicians, customers, and suppliers to coordinate daily service activities, manage scheduling requirements, and ensure the smooth running of branch operations. Whether your background is in administration, scheduling, service coordination, logistics, or customer service, this role offers the opportunity to build a long-term career within a growing national business.

About the Role Reporting to the Area Manager, you will be responsible for supporting day-to-day operations through effective administration, scheduling, customer service, and coordination activities.

Your responsibilities will include:

• Coordinating technician schedules and daily service bookings
• Managing incoming customer enquiries and service requests
• Creating and maintaining work orders, job records, and purchase orders
• Monitoring job progress and ensuring timely completion of service activities
• Supporting invoicing, job close-outs, and operational reporting
• Liaising with customers, suppliers, and internal stakeholders
• Maintaining accurate records across business systems
• Assisting with branch administration, compliance, and operational processes
• Supporting financial administration, forecasting, and purchasing activities
• Contributing to a positive, organised, and efficient workplace culture

About You To be successful in this role, you will have:

• Previous experience in administration, scheduling, service coordination, or operations support
• Strong organisational and time management skills
• Excellent communication and customer service abilities
• High attention to detail and accuracy
• The ability to prioritise competing tasks in a fast-paced environment
• Confidence using Microsoft Office and business systems
• A proactive attitude and willingness to support the wider team

Experience within a trade, facilities management, construction, or service-based environment will be highly regarded.

What We Offer

• Stable, full-time employment
• Career development and progression opportunities
• Ongoing training and support
• Exposure to multiple areas of the business including operations, finance, and customer service
• A supportive and collaborative team environment
• Opportunity to work for a respected national service provider
• Strong safety-first culture and values-driven workplace

About TVH TVH is a leading national provider of HVAC, Refrigeration, Fire, Electrical, and Ventilation services across Australia. We support a diverse range of customers across commercial, healthcare, government, industrial, and residential sectors, delivering high-quality service solutions through a network of skilled technicians and operational professionals. As our Northern Territory operations continue to grow, we are looking for motivated individuals who want to build a rewarding career and contribute to our ongoing success.

Apply Now Applications are being reviewed as they are received, and interviews will commence immediately for suitable candidates. To apply, click "Apply" or send your resume directly to rec••••••••@tvhs.com.au.