Administration Support - Insurance (Service Specialist)

Administration Support - Insurance (Service Specialist)

Company: Aon Corporation Location: Sydney NSW Work Type: Full-time Work Arrangement: Hybrid

Aon is a leading provider of innovative solutions for global and corporate clients, committed to delivering exceptional services that enable businesses to thrive in a dynamic international environment. As a market leader, we foster a culture of collaboration, diversity, and professional growth. Aon is in the business of better decisions, shaping them to protect and enrich lives globally. Our organisation is united through trust as one inclusive, diverse team, passionate about helping our colleagues and clients succeed.

We are seeking a proactive and customer-focused Service Specialist to join our Global and Corporate client support team in Sydney. You will be part of a team supporting Client Managers and Client Executives with national and multinational corporate clients, ensuring seamless support to both internal and external stakeholders and adhering to the highest standards of service delivery. This is a hybrid role, offering flexibility between working from home and our Aon office.

Responsibilities:

• Provide administration support to Account Brokers concerning client insurance and risk needs.
• Engage in communication with clients via phone, email, and face-to-face meetings to support their insurance requirements.
• Participate in insurance policy pre-renewal, renewal, and post-renewal activities, including drafting quotations, endorsements, certificates of currency, cancellations, and creating renewal reports.
• Prepare, lodge, and invoice insurance policies accurately and in a timely manner.
• Attend client meetings and work on tender processes, client renewals, claims, and other insurance broking duties.
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives, and Client Managers.
• Enhance the client experience through outstanding customer service.

Skills and Experience:

To be successful in this role, you will be passionate about a career in insurance and possess strong administration and customer service skills.

Our ideal candidate will relate to the following:

• Excellent attention to detail.
• Strong verbal and written communication, and problem-solving skills.
• Ability to work in a close team environment.
• Ability to work within tight timeframes.
• Familiarity with Microsoft Office 365, Email systems, Teams, and Google Drive.
• Ability to work independently and proactively without supervision.
• Being curious, highly motivated, and engaged.

Aon prefers candidates with some experience in the construction industry. This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.

How we support our colleagues:

In addition to our benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance. All colleagues enjoy two “Global Wellbeing Days” each year. We offer a variety of working style solutions, recognising that flexibility goes beyond just the place of work. We call this Smart Working. Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com.