Administration Support Officer (MED1/MAPU)

Administration Support Officer (MED1/MAPU)

Central Queensland Hospital and Health Service

Rockhampton

Part-time, On-site

Salary: $39.98 to $44.46 per hour plus superannuation and benefits.

About Us Rockhampton Hospital is a 305-bed facility and serves as the principal referral hospital for Central Queensland. It now offers integrated cancer care services, housed within a new building equipped with state-of-the-art medical equipment.

About the Role This position involves responding to general reception inquiries on the ward by managing all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff. As the primary point of contact on the ward, you will assist and direct visitors by accessing patient information and providing an effective and courteous front counter service. You will perform a support role for medical and nursing staff within departments, assisting with the preparation and completion of various documentation and administrative duties. This includes face-to-face and telephone reception/customer service, filing, audits, and the transport of patient records as required. A key responsibility will be conducting patient interviews to verify information and financial details for the completion of the Patient Election Form (PEF) process.

About You You will possess exceptional organisation and prioritisation skills, with the ability to work autonomously in a self-directed manner while contributing to patient flow. Proficiency in computerised information systems and applications, including Microsoft Outlook, Word, and Excel, is required. You should have knowledge, or the ability to rapidly acquire knowledge, of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems. A proven ability to act as an effective member of a multi-disciplinary team to deliver high-quality services to clients is essential.

What We Offer The total remuneration package has a value of up to $30,440.16 per annum, which comprises:

• An hourly rate between $39.98 - $44.46 per hour.
• A 12.75% employer superannuation contribution.
• A 17.5% leave loading.

Additional Benefits Include:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) Requirements It is a condition of employment for this role that the employee is, and remains, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to Apply To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills, and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms or evidence as attached or listed on the Role Description.

For Assistance Contact Recruitment.CentralQueensland@health.qld.gov.au Quote the Job Ad Reference (JAR) RK6F687031

Applications Close: Thursday, 16 July 2026