AO4 Review Support Officer

AO4 Review Support Officer

Company: Chandler Macleod Location: Brisbane QLD Work Type: Contract Work Arrangement: Hybrid

Chandler Macleod is seeking an AO4 Review Support Officer for a 6-month contract, with possible extension, with the Office of Industrial Relations (OIR). This role operates within the Review Support Unit of the Workers' Compensation Regulator.

Reporting to the Team Leader, Review Support Unit, you will work autonomously to provide high-quality administrative and business support services. These services will contribute to the effective management of workers' compensation review matters and support key recommendations from the Best Practice Review of Workplace Health and Safety Queensland.

Key Responsibilities:

• Case Management:
• Assist with managing reviews awaiting allocation.
• Process and manage Right of Appearance requests.
• Prepare and maintain insurer files for allocation to Review Officers.
• Liaise with stakeholders to obtain and verify information required for review files.
• Triage new review applications, ensuring accurate validation, classification, and identification of priority matters.
• Conduct introductory calls with applicants and relevant parties.
• Coordinate referrals to legal panel providers and manage electronic file transfers through the Quatrix portal.
• Create, maintain, and update review and appeals records across relevant systems and databases.
• Stakeholder Engagement:
• Deliver professional and efficient customer service to internal and external stakeholders.
• Communicate clearly and sensitively regarding review processes, legislative requirements, and case-related matters.
• Work collaboratively within a team environment to support the efficient conduct of review matters.
• Continuous Improvement:
• Identify opportunities to improve processes and contribute to business improvement initiatives.
• Collaborate across teams to maintain the integrity and accuracy of review data and classifications.
• Ensure compliance with quality standards, procedures, KPIs, and customer service expectations.
• Team Contribution:
• Contribute positively to a culture of accountability, collaboration, and professionalism.
• Demonstrate behaviours aligned with organisational values and standards of conduct.

About You:

To be successful in this role, you will ideally have:

• Strong administrative and data entry experience.
• Excellent organisational skills and attention to detail.
• Exceptional customer service and stakeholder management capabilities.
• Strong written and verbal communication skills.
• Experience working with electronic records, databases, or case management systems.
• The ability to manage competing priorities and meet deadlines in a fast-paced environment.

Desirable Skills and Knowledge:

• Administrative data entry and business administration experience.
• Knowledge of government administration processes.
• Experience providing high-level customer service in a regulatory, insurance, legal, or public sector environment.

Remuneration:

• $60.05 per hour + Superannuation

Application Instructions:

If you are an experienced administrator who enjoys working in a structured, stakeholder-focused environment and contributing to meaningful outcomes for Queensland workers, we encourage you to apply.

Chandler Macleod is committed to fostering a diverse workforce where everyone is welcome. Applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse individuals, people living with a disability, and the LGBTIQA+ community are encouraged. Further information regarding our commitment to diversity and inclusion can be found at https://www.chandlermacleod.com/diversity-and-inclusion.