Assistant Store Manager - NSW Castle Hill

Assistant Store Manager - NSW Castle Hill

Swarovski Australia is seeking an Assistant Store Manager to join our team in Castle Hill. This is a full-time, onsite position.

At Swarovski, your contributions are valued, your leadership is encouraged, and your work assists in building teams that deliver brilliance and create luxury moments daily. If you are ready to advance your retail career with a prominent fashion and design brand, join our retail team and help cultivate an environment where individuals develop, customers are inspired, and performance shines.

As an Assistant Store Manager, you will champion the Swarovski brand, foster a positive work atmosphere, provide exceptional customer experiences, and drive commercial success. You will guide and empower your team, serve as a role model, and contribute to the store's success each day.

Key Responsibilities:

• Act as a role model by delivering outstanding customer service and brand experience.
• Coach, motivate, and onboard team members to achieve maximum performance.
• Support recruitment, talent development, and employee relations.
• Drive sales and assist with monthly plans and targets.
• Oversee store operations, including inventory management, cash handling, and compliance.
• Assume Store Manager responsibilities as required.

Candidate Profile:

• 1–2 years of experience within a multicultural retail setting, specifically in luxury fashion, cosmetics, or lifestyle brands.
• Some experience in leadership and coaching.
• A personable demeanour suitable for building trust and empowering others.
• Excellent customer service skills and digital proficiency.
• Demonstrated responsibility and the ability to take ownership.
• A curious, empathetic, and results-driven team player with a commercial outlook.

What We Offer:

A range of benefits are available, including:

• Recognition awards to celebrate achievements.
• Exclusive employee discounts on Swarovski products.
• Paid volunteering leave to support causes you care about.
• A global employee assistance program providing support for mental, physical, and emotional health, managerial guidance, and financial and legal matters.
• Comprehensive training in product knowledge, personal development, and leadership skills to support your growth.
• Opportunities for career advancement.

Many of our Assistant Store Managers progress to roles such as Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager. We are committed to supporting your development to build a career aligned with your aspirations.

About Swarovski:

Swarovski crafts crystal-based products renowned for their unique quality and craftsmanship, bringing joy and celebrating individuality. Established in Austria in 1895, we design, manufacture, and distribute the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewellery, accessories, and home décor.

Sustainability and responsibility are integral to our brand, encompassing circular innovation, diversity, inclusion, and the philanthropic initiatives of the Swarovski Foundation. We empower individuals to express their uniqueness with confidence and respect, recognising that diverse perspectives strengthen us.

Swarovski is an equal opportunity employer, committed to fair and inclusive recruitment practices and building a workplace where everyone feels a true sense of belonging.

Our Australian stores are located in VIC, ACT, WA, SA, and NSW.

For more information about Swarovski, please visit our website.

Applications will only be considered when submitted through our Careers Page. We look forward to receiving your online application.