Branch Manager - Geraldton

Branch Manager - Geraldton

NAB is seeking a Branch Manager for its Geraldton branch, who will also oversee the Dongara and Northampton branches. This is a full-time, on-site position in Geraldton.

As the Banking Community Leader, you will be responsible for empowering a team of Customer Advisors to uphold NAB's values and positively impact the local community. Your role will involve cultivating strong relationships with customers and business owners, collaborating with local businesses to meet their banking requirements, and acting as an advocate for community initiatives to promote NAB's products and services.

This position offers daily variety across the branches, combining customer service excellence with leadership opportunities. You are encouraged to develop your career within NAB, leading by example in a diverse environment.

NAB is committed to making a positive difference for customers and communities. You will join a high-performing business that supports talented individuals. When you are ready for increased responsibility, you will receive the necessary tools and support to succeed.

Key Responsibilities:

• Drive branch performance through coaching, mentoring, leadership, and direction of the team.
• Lead sales activities to meet business objectives by identifying cross-sale opportunities.
• Deliver an excellent, consistent, and engaging customer experience, ensuring the team understands the importance of building customer advocacy.
• Maintain NAB's standards, procedures, and systems within the branch.
• Manage the performance and strategic development of the branch and its relationship with the broader Retail division.

What You Will Bring:

• A track record in management, with the ability to inspire and influence others. Banking experience is not required.
• A passion for delivering exceptional customer experiences and a strong commitment to quality, with a willingness to go the extra mile.
• The ability to work collaboratively as part of a team, demonstrating resilience, self-motivation, and energy to create a signature customer experience.
• A keen eye for detail to ensure efficient and accurate transaction completion.
• An appreciation for inclusion and the diversity of customers.

NAB fosters a diverse and inclusive workplace where everyone feels valued and respected for their authentic selves. Through partnerships with Employee Resource Groups, NAB continues to cultivate an inclusive environment where colleagues' unique backgrounds and identities are understood, respected, and celebrated. NAB is committed to providing an environment where you can work your way.

For details on the recruitment process and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit the Careers page via the link above for other contact options.

If you believe this role is a suitable fit, NAB encourages you to apply. Please note that candidate screening and interviews may occur before the closing date of the job advertisement. Unsolicited CVs from agencies will not be accepted.