Business Administrator

Business Administrator

Prowall Construction is seeking a motivated, organised, and energetic individual for a full-time, onsite Business Administrator role in Hawthorn. This position offers a salary of $65,000 – $75,000 per year.

Prowall Construction is a rapidly expanding civil construction and retaining wall contractor with projects spanning domestic, commercial, industrial, and Tier 1 infrastructure sectors.

This role is for a proactive individual who thrives in a fast-paced environment and takes initiative. We seek someone who identifies and resolves issues, capitalises on opportunities, and is dedicated to providing an exceptional client experience.

Who We Are Looking For:

You are:

• Highly organised and proactive.
• Solutions-focused.
• Positive, energetic, and professional.
• Customer OBSESSED.
• Confident on the phone, including cold calling, and enjoy interacting with people.
• Able to think independently and make decisions.
• Eager to learn, grow, and assume greater responsibility.
• Tech-savvy and a quick learner of new systems.
• Professional in both appearance and communication.
• Calm under pressure and capable of managing multiple priorities.

You understand that every client deserves exceptional service and prompt communication. You may have read books such as Unreasonable Hospitality or believe in delivering memorable service.

Core Values of Prowall Construction:

• Get things done.
• Take ownership.
• Find solutions, not excuses.
• Respond quickly.
• Treat every client like they're our only client.
• Continuously learn and improve.
• Support one another to win as a team.

Key Responsibilities:

Client Service & Communication:

• Serve as the primary point of contact for clients.
• Answer calls and emails professionally and promptly.
• Deliver exceptional customer service and cultivate strong relationships.
• Ensure every client feels valued, informed, and supported.

Sales & Tender Support:

• Follow up on all incoming leads via phone and email.
• Assist Directors in progressing and closing opportunities through follow-up and feedback seeking, supporting the sales process.
• Submit quotes and tender packages prepared by the estimating team via Xero.
• Take meeting minutes and track action items and RFIs.

Administration & Operations:

• Maintain organised company records, emails, and documents.
• Manage and update Monday.com tasks and workflows.
• Allocate leads to the estimating team and ensure all information is captured.
• Support the smooth day-to-day operation of the business.
• Ensure all RFIs are answered.
• Assist with the permit application process for our clients.

Accounts Administration:

• Assist with invoicing and progress claims.
• Monitor payment due dates and follow up on outstanding accounts.
• Support cash flow management alongside the Directors.

Executive Support & Growth:

• Assist the Directors with day-to-day ADHOC tasks.
• Provide ADHOC support for marketing, social media, and business development activities.

The Opportunity: This role offers the chance to work directly alongside the Directors of one of Victoria's fastest-growing retaining wall and civil construction companies. If you are ambitious, highly organised, enjoy working with people, and excel at ensuring smooth operations, we encourage you to apply.

Success in this role is defined by every client receiving a fast response, no task falling through the cracks, the business remaining highly organised, and the Directors being able to focus on company growth with the assurance that day-to-day administration is under control.

Application Instructions: Please submit your application.