Business Support Officer x 2

Business Support Officer x 2

Country Fire Authority (CFA)

Location: Burwood East Work Type: Full-time Salary: $73,029 per annum plus 12% superannuation Work Arrangement: Hybrid

The Country Fire Authority (CFA) is an emergency service dedicated to protecting lives and property across Victoria, operating 24/7 with the community as its central focus. Our organisation comprises employees working alongside over 51,000 volunteers. We value the diverse skills, experiences, and perspectives individuals bring, as these strengthen our operations and support the services Victorians depend on. Our goal is to foster a workplace where individuals feel supported to undertake meaningful work, develop professionally, and contribute to outcomes that benefit the people and places we serve. Further information about CFA is available on our About Us page.

About the Role

Two new permanent positions for experienced, proactive, and highly organised Business Support Officers are available within the Infrastructure Services/Fleet Services team. These roles offer flexible work locations for successful candidates.

In these key positions, you will contribute to the smooth running of operations by providing high-quality administrative and business support to a busy, collaborative team. Responsibilities will encompass a variety of tasks, involve building strong stakeholder relationships, and support the delivery of essential services for CFA operations.

Key responsibilities include:

• Acting as the initial point of contact for internal and external stakeholders, delivering professional customer service with discretion and confidentiality.
• Providing efficient administrative support, managing competing priorities, and ensuring timely responses to business requirements.
• Preparing, coordinating, and maintaining reports, records, and documentation.
• Supporting administrative staff, coordinating workloads, and ensuring effective resource allocation to meet business objectives.
• Processing purchase orders and other basic financial transactions in line with CFA policies and procedures.
• Providing secretariat support for meetings, including scheduling, preparing agendas, recording minutes, and tracking actions.
• Cultivating and maintaining positive relationships with internal and external clients to ensure responsive and professional service delivery.
• Coordinating meetings, catering, scheduling, and administrative processes to facilitate the team’s smooth operation.

About You

The successful applicant will be a proactive, highly organised, and experienced administrator with a demonstrated capacity to succeed within a large and complex organisation. You will be a collaborative team member possessing excellent communication and interpersonal skills, capable of establishing strong working relationships with a diverse range of stakeholders.

You will take pride in delivering a professional, high-quality administrative service, demonstrating exceptional attention to detail, robust organisational skills, and a proactive approach to problem-solving. Your ability to source, analyse, and present information in professional reports and documentation will be well-developed. Experience with SAP HANA reporting processes will be highly regarded. A full driver’s licence is required, as you may be required to travel to regional CFA workshops. A CFA pool car is available for this purpose.

A full job description is attached.

Why choose CFA

• Meaningful Purpose: Your contribution will have a significant impact.
• Work-Life Balance: Benefits include paid parental leave and generous leave provisions.
• Flexibility: Hybrid work options are available, along with flexible work arrangements.
• Discounts: Access Emergency Memberlink discounts on various services.
• Wellbeing Focus: Programs include Health Ready initiatives and flu vaccinations.
• Member Assistance Program: Support is available across eight service pathways.

Your Application

Please click the ‘Apply’ button to access our online application portal. You will be asked to provide your personal and contact details and to answer employment-related questions. When applying for a position with CFA, please submit a cover letter (maximum 2 pages) and a resume that clearly outline your qualifications, experience, and the key attributes and skills relevant to the role.

Pre-employment Checks

Offers of employment are contingent upon the successful completion of a Nationally Coordinated Criminal History Check, a Working Rights Check, and possession of a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 14 July 2026.

What to expect from our recruitment process

CFA is committed to fostering and maintaining a diverse, inclusive, and safe environment for volunteers and employees, aiming for a workforce that mirrors the community it serves. First Nations people, women, people of all ages, individuals with disabilities, and people from culturally and linguistically diverse backgrounds are encouraged to apply. If you require an alternative format for application materials or reasonable adjustments to the interview process at any stage of recruitment, please inform us.