Casual | Bookseller | QBD Books | Wagga Wagga

Casual Bookseller | QBD Books | Wagga Wagga

QBD Books is seeking a Casual Bookseller for its Wagga Wagga location. This role involves 0-38 hours of work per week.

Our Vision: To inspire readers, empower lifelong learners, and create memorable reading experiences.

About Us: At QBD Books, we recognise the profound impact of stories to connect, inspire, and transform lives. As Australia's largest Australian-owned book retailer, our aim is to elevate bookselling to an art form. We are searching for enthusiastic, inquisitive individuals with a passion for customer interaction to join us in this pursuit. This is an opportunity to be part of a larger endeavour, whether you are a dedicated reader or simply enjoy engaging with others. Our Awesome Customer Experience (ACE) program is central to our operations, fostering meaningful connections, highlighting the enchantment of books, and ensuring every customer departs feeling inspired.

Our Ideal Candidate: QBD Books prioritises attitude and potential in its hiring process. We seek individuals who are passionate about books, enjoy working with customers, and desire to contribute to a meaningful cause. Our bookstores are intended as welcoming environments for all readers.

Our best Booksellers:

• Prioritise the customer, consistently shaping their reading journey through energy and service.
• Possess a growth mindset, being open to learning, feedback, and personal development.
• Are people-oriented, making others feel welcome and included, and thriving on human connection.
• Embrace a feedback culture, actively giving and receiving feedback for growth.
• Maintain curiosity about books, people, and avenues for improvement.
• Are proactive, taking initiative to create exceptional customer experiences without needing to be asked.

Key Responsibilities:

• Greet and engage customers in a warm and genuine manner.
• Ask pertinent questions to understand customer reading preferences.
• Recommend books with enthusiasm, knowledge, and sincerity.
• Collaborate with the team to meet sales targets.
• Promote and sell the monthly Book of the Month and VIP offers.
• Function as part of a supportive, enjoyable, and high-performing team.
• Contribute to store presentation, ensuring stores are organised, easily navigable, and clean. This includes assisting with stock management, such as processing deliveries, conducting product lookups, and stocking shelves.

Requirements:

• English literacy skills.
• Capacity to remain on the floor for extended periods.
• Ability to lift boxes of stock weighing up to 15kg.
• Capability to ascend a ladder.
• Ability to push/pull a stock trolley and assist with moving equipment, such as display tables, when necessary.
• Flexible availability, including late night trade and weekends. Availability throughout December is essential.

Why Join QBD Books?

• Become part of a genuine Australian success story.
• Work alongside individuals who are passionate about their roles.
• Access industry-leading training through our ACE program.
• Benefit from generous staff discounts on all products.
• Recognise the significant positive impact of your work and reading on customer wellbeing.
• Develop skills in customer experience, retail, and leadership.
• Receive award rates with attractive bonus and reward programs.

We are committed to inspiring readers and positively impacting lives, one book, one conversation, one customer at a time.

If this resonates with you, we encourage you to apply. Please submit a resume and cover letter detailing your relevant experience, your preferred store, and your passion for people, sales, and reading via Seek or at jobs.qbd.com.au.

Please note that due to the anticipated high volume of applications, only complete applications will be considered, and only successful candidates will be contacted for an interview.