Claims Administration | Insurance Construction

Claims Administration | Insurance Construction

WATERMARK CONSTRUCTIONS

Location: Warana Work type: full-time Remote/on-site: onsite

Watermark Constructions, a reputable insurance repair builder with operations across Queensland, Tasmania, and New South Wales, is seeking a Claims Administrator to join its team. Established in 2000, the company has achieved significant success in delivering quality home and property repairs, underpinned by a people-focused approach.

This full-time, onsite role is based in Warana on the Sunshine Coast. The successful candidate will be part of a fast-paced, friendly team environment. We are looking for an organised, people-focused individual eager for growth within a supportive setting.

Responsibilities:

As the initial point of contact for customers, trades, and insurance clients, you will be instrumental in facilitating seamless claim handling and ensuring a positive customer experience. Your duties will include:

• Providing excellent customer service via phone and email.
• Coordinating trades for emergency repairs and site inspections.
• Scheduling appointments and maintaining the accuracy of internal systems.
• Assisting with claims processing and administrative tasks within established timeframes (KPIs).
• Liaising with insurers and trades to ensure efficient job progression.

Requirements:

• Excellent communication and active listening skills.
• Previous experience in administration or customer service.
• Strong computer skills, with the ability to navigate multiple systems and portals.
• Effective time management and the capacity to work at pace.
• A positive attitude, team spirit, and a problem-solving mindset.

Experience in insurance, construction, or property repairs is desirable but not essential, as comprehensive training will be provided.

What we offer:

• Full-time, stable employment within a resilient sector.
• Opportunities for career development in the high-demand insurance repair industry.
• A supportive team culture that values growth and contribution.
• Structured onboarding and training.
• A genuine opportunity for growth within a thriving business.

To apply, please submit your application. We look forward to welcoming you to Watermark Constructions.