Claims Coordinator/Administration

Claims Coordinator/Administration

Pierce Building Services, a rapidly expanding building company focused solely on insurance repair work, is seeking an organised, proactive, and customer-focused Claims Coordinator to join their energetic team in Eltham. Pierce Building Services prioritises exceptional customer service, meeting deadlines, and exceeding expectations.

This role is integral to managing insurance repair projects from commencement to completion. The Claims Coordinator will act as the primary liaison between clients, insurers, trades, and the internal team, ensuring project timelines are met and clients are kept informed to facilitate a seamless claims experience.

Key Responsibilities:

• Handling and responding to incoming telephone inquiries.
• Managing and monitoring shared email inboxes.
• Organising trade allocations and scheduling jobs.
• Providing regular updates to clients, insurers, and other stakeholders.
• Performing data entry, generating reports, and managing workflows.
• Assisting supervisors and estimators with administrative duties.

About You:

• A minimum of 2 years of experience in customer service and/or administration.
• Highly organised with excellent attention to detail.
• Possesses strong communication and customer service skills.
• Comfortable using Microsoft Office and other computer systems.
• Ability to quickly learn new software and processes.
• Capacity to manage competing priorities in a fast-paced environment.
• Brings a positive, proactive attitude to the team.
• Experience in building, construction, insurance, or claims is highly regarded but not essential. Full training will be provided for the right candidate.

Why Join Pierce Building Services?

• Competitive salary coupled with performance-based bonuses.
• Permanent full-time position, Monday to Friday.
• Complimentary onsite parking is available in Eltham.
• A supportive team culture with approachable management.
• A diverse and rewarding role with varied daily tasks.
• Opportunities for professional growth within a fast-growing company.

If you are seeking a role where your contributions are valued and your work has a tangible impact, we encourage you to apply. Become part of the Pierce Building Services team.