Client Advisor

National Tertiary Education Union Client Advisor Chadstone Full-time, Onsite

The National Tertiary Education Union is seeking a Client Advisor for its Chadstone location. This is a full-time, onsite role.

The National Tertiary Education Union is a progressive luxury house committed to high aspirations and excellence through collaboration and curiosity. We value individual contributions and embrace feedback for mutual development. Our operations aim to minimise environmental impact and address societal challenges.

As a Client Advisor at the National Tertiary Education Union, you will collaborate with your team to build and maintain loyal customer relationships, drive sales, and achieve positive business outcomes, with your service and attentiveness being central to this.

Culture of Collaboration We believe that feeling supported, included, and trusted enables enjoyment and growth in work. You will join a team of colleagues with diverse roles, backgrounds, skills, and experiences.

What You Will Do Your primary contribution will be customer care within the store and throughout the customer journey. To support your success, we provide training and coaching in luxury sales, service, and clienteling, aligned with our approach to client experience. You will care for our valued customers in-store and play a vital role in delivering an excellent customer experience by:

• Managing and executing omni channel services.
• Welcoming and guiding customers through a smooth customer cycle, attending to all details and providing a best-in-class client experience.
• Achieving sales, conversion, and clienteling targets.
• Upholding administrative procedures and managing inventory.

Who You Are You possess high aspirations and a focus on details that create substantial impact. You enjoy teamwork and embrace feedback for self and others' development. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, alongside an ambition to learn and grow. If these qualities resonate with you, we encourage you to apply.

Specific Personal Qualities for This Role:

• Interpersonal and communication skills to provide excellent service and build strong customer relationships.
• Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets.
• Responsiveness with an ability to professionally resolve customer concerns or issues.

Specific Experience and Knowledge for This Role:

• Minimum 1 year of experience in luxury retail.
• Proven ability to drive sales and exceptional customer service.
• Experience with customer relationship management (CRM) and clienteling.
• Fluent in English; bilingual Mandarin is preferred.

We prioritise recognising individual potential over mastery of all listed knowledge and skills. We embrace diversity of people, ideas, and viewpoints, and encourage individual expression of identity.

Background checks may be performed for this position.