Client Care & Marketing Administrator

Client Care & Marketing Administrator

Turning Point Compensation Lawyers is seeking a permanent, full-time Client Care & Marketing Administrator to join our plaintiff personal injury firm in Sydney NSW. This hybrid role offers an opportunity to contribute to client care, administration, and marketing support. The successful candidate will be instrumental in creating a positive first impression for prospective clients, assisting the legal team with administrative tasks, and supporting the firm's marketing and business development efforts to foster practice growth.

Key Responsibilities:

• Serve as the initial point of contact for new enquiries, managing incoming calls, returning after-hours calls, and responding to social media submissions.
• Assist with the preliminary screening of new matters by collecting essential facts and contact details for personal injury claims.
• Follow up on client service agreements to aid in lead conversion.
• Ensure accurate file registration and provide support for the registration process as needed.
• Prepare initial correspondence and section 126 requests.
• Coordinate and gather client feedback through surveys.
• Maintain accurate records of all enquiries within the client management system.
• Support the planning, coordination, and execution of the firm's marketing initiatives.
• Develop and schedule engaging content for the firm's social media channels.
• Liaise with external marketing agencies and suppliers when required.
• Provide general ad-hoc administrative assistance to the team.

Essential Skills and Experience:

• A minimum of one year of experience in an office environment; experience within a legal or professional services firm is preferred.
• Experience managing social media platforms for a business is desirable.
• Strong written and verbal communication skills, with a focus on detail and brand consistency.
• High attention to detail and exceptional organisational and time management skills, with the capacity to manage competing priorities.
• A genuine commitment to delivering an exceptional client experience, fostering positive relationships, and supporting the firm's marketing and business growth.
• A proactive, enthusiastic, and team-focused approach to work, with the ability to work independently.

Why Join Us?

• Competitive remuneration.
• Exposure to diverse and meaningful work with real impact.
• Hybrid working arrangements.
• Supportive team culture.
• Opportunity to be part of a growing personal injury firm.
• A team culture that values integrity, empathy, and excellence.

About Turning Point Compensation Lawyers:

Turning Point Compensation Lawyers are leading experts in compensation law. Our firm's objective is to empower our clients to take control of their injuries and their future. We adopt a personalised approach to each case and build a personal relationship with our clients to truly understand their needs.

To Apply:

We prefer to work with candidates directly. If you are ready to grow your legal career in a firm that’s making a difference, we would welcome your application. Please submit your CV/resume and a brief cover letter outlining your experience and suitability for the role via Seek.

Turning Point Compensation Lawyers does not accept agency submissions unless specifically contacted by a member of the recruitment team. Please do not forward candidate profiles, as this will not constitute an introduction to the firm, and Turning Point Compensation Lawyers will not be liable for any fees.