Client Care Representative | Clinical Administration | PT - Double Bay

Client Care Representative | Clinical Administration | PT - Double Bay

Connect Hearing is seeking a dedicated and hands-on customer service and administration professional for our clinic located in Double Bay, NSW. This full-time, permanent position offers an exciting opportunity to make a difference in people's lives by providing exceptional service to our predominantly older clientele and assisting them in managing their hearing health. Full training and ongoing support will be provided.

The role operates on a consistent Monday to Friday roster, from 9:00 am to 5:00 pm. We are looking for an individual eager to grow with us and build a long-term career.

About Connect Hearing: Connect Hearing is a leading provider of hearing health care services, with over 180 clinics nationwide. Our mission is to positively impact our clients' lives through improved hearing. We are proud to be part of Sonova, a global leader in innovative hearing care solutions present in over 100 countries. Our employees contribute to a greater purpose, creating lives without limitation through hearing. Join our mission and become part of our team.

Key Responsibilities:

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming client appointments.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Efficiently managing day-to-day clinic operations, including opening and closing procedures.
• Managing the clinic phone line and shared email inbox.
• Accurately billing clients and processing various payment types.
• Learning and competently using a range of software and applications.

Requirements for Success:

• Prior experience in face-to-face customer service and/or an administration role.
• A passion for delivering an amazing client experience.
• Great communication and active listening skills.
• Resilience, self-motivation, and energy.
• Excellent organisational and time management skills.
• Ability to work autonomously and effectively within a team.
• Focus on results and the best possible outcomes for both our clinic and our clients.
• Intermediate computer skills.
• An interest in learning about features and basic repair/maintenance of hearing aids.

What's in it for you:

• Competitive remuneration package including base salary plus monthly performance bonuses.
• Salary packaging options.
• Uniform Allowance.
• Paid Parental Leave.
• Paid Birthday Leave.
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub.
• Generous employee discounts on Sonova Products for yourself and your family.
• Online Wellbeing Centre & Employee Assistance Program (EAP).
• Access to the LinkedIn Learning Platform.
• Opportunity to grow and develop in your role and beyond.
• A values-driven and people-centred culture.
• Membership in a dynamic and supportive team within a company at the forefront of hearing industry innovation.
• A genuinely rewarding role with purpose and meaning.

To Apply: If you feel this opportunity aligns with your aspirations, we encourage you to apply.

Sonova is an equal opportunity employer. We collaborate with people of diverse backgrounds to build the best team in the marketplace. We guarantee equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.