Client Liaison Officer (AO3)

Client Liaison Officer (AO3)

TAFE Queensland

TAFE Queensland stands as the State's most established and extensive Vocational Education and Training (VET) provider. For over 140 years, TAFE Queensland has equipped students with practical, industry-aligned training to foster enduring careers. Our award-winning programs are delivered across campuses, online, and in workplaces, empowering individuals to enhance their communities, support their industries, and bolster local economies. Joining TAFE Queensland means becoming part of a highly experienced workforce, deeply connected to industry and committed to delivering best practices and innovative training.

Your Opportunity

As the Client Liaison Officer, your responsibilities will encompass:

• Providing administrative support for a wide array of apprenticeship management and administration tasks.
• Offering support and guidance to both internal and external clients concerning operational matters within apprenticeship management.
• Contributing to the positioning of SkillsTech as a leading provider of trade and technical training through the effective promotion of Region products and services related to apprenticeship management.

This role reports to the Operational Supervisor, AMA. It is a Permanent, Full-time position. The role will be primarily based at Acacia Ridge, though work at other TAFE Queensland campuses may be required.

Salary: $78,541.80 - $87,148.65 annually + superannuation.

Work Type: Full-time.

Location: Onsite at Acacia Ridge.

Key Responsibilities

Maintain current skills and knowledge pertinent to apprenticeship training, including:

• TAFE Queensland programs and services.
• A working knowledge of all applicable legislation, regulations, policies, and guidelines to ensure the Region’s pre-qualified supplier (PQS) and Australian Skills Quality Authority (ASQA) compliance.

Proactively liaise with employers, apprentices/trainees, Apprenticeship Network Providers, and representatives of TAFE Queensland and other relevant Queensland Government Departments to provide accurate and timely advice regarding TAFE Queensland programs and services.

Utilise a range of software applications and student management systems to perform administrative functions throughout the apprentice/trainee training lifecycle. This includes maintaining student records, generating enrolments, training plans, and training contract amendments and completions.

Negotiate with employers to schedule apprentice/trainee attendance in training and assessment activities, assisting employers in meeting their statutory obligations under training legislation, regulations, and guidelines.

Effectively monitor and manage apprentice/trainee progression, identifying relevant concerns, proposing workable solutions, and maximising program occupancy to achieve a high level of efficiency in training and assessment delivery for the Region.

Assist with the development and preparation of reports and correspondence relevant to the business operations of the team, contributing to the monitoring of operational performance and enabling the provision of timely and accurate information to all stakeholders.

Provide general administrative assistance and perform office management functions as required to support the day-to-day operations of the team. This includes, but is not limited to, managing inbound and outbound telephone calls, record management, and handling generic email communications through individual and shared mailboxes.

Contribute to continuous improvement through active participation in the development and review of business processes, documentation, and practices related to apprenticeship training and management.

Proactively participate in local Performance Planning and Development (PPD) processes, seeking opportunities for self-development and contributing to team development through knowledge sharing and the provision of support, guidance, and collaboration.

Contribute to the organisation's cultural change success by promoting and modelling SkillsTech’s core values and Agreed Behaviours, alongside the established TAFE Queensland values: Working Together, Focussing on our Customer, Taking Responsibility, Showing Initiative, and Safety First.

How You Will Be Assessed

The ideal applicant will possess the following key capabilities:

• Sound knowledge, or the ability to acquire knowledge, of legislation, policy, and procedures relevant to apprentice/trainee training, including compliance with PQS and ASQA requirements.
• Ability to communicate effectively, including developing rapport and maintaining positive and collaborative working partnerships with a range of internal and external stakeholders.
• Proficiency in the use of a range of computerised systems and applications relevant to the administrative management of the apprentice/trainee lifecycle, including the ability to generate reports and correspondence, and extract and compile accurate and meaningful data to provide advice to stakeholders.