Client Service Representative

Client Service Representative

Department of Communities and Justice

This is a temporary, full-time contract position (35 hours per week) located in Parramatta with a hybrid work arrangement. The role is classified as Clerk Grade 1/2, with a base salary of $75,728, plus employer superannuation contributions and annual leave loading.

Your Role

You will deliver direct service and support to victims of crime by providing information, advice, and referrals, and by managing applications for victims' support.

Key Responsibilities

The position holder is expected to act with professionalism, objectivity, and integrity. This includes:

• Working in a trauma-informed manner to holistically address client needs.
• Assisting in the delivery of client service and support for victims of crime, ensuring timely service that exceeds client expectations, with assistance as needed.
• Providing first contact information and referrals, and processing applications for victims' support, with assistance as needed.
• Collaborating across Victims Services to ensure the effective administration of the Victims Support Scheme and to identify opportunities for policy, procedure, and practice improvements.
• Achieving and exceeding all key performance indicators and performance targets.
• Complying with all relevant legislation and regulatory frameworks.

What We're Looking For

• Good attention to detail for reviewing all required information and documents.
• Ability to deliver timely service in a high-volume work environment while meeting the administrative requirements of the Victims Support Scheme.
• Excellent computer skills for efficient system navigation.
• Resilience and composure in stressful situations, and the ability to adapt to changing processes.

What We Offer

A variety of benefits are provided, including:

• A challenging and rewarding career.
• A flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

About the Department of Communities and Justice

Working for the Department of Communities and Justice (DCJ) offers opportunities to make a significant difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families, and communities. Our focus is on breaking disadvantage, not just managing it.

To Apply

Please click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the focus capabilities of the role. You will also need to provide a response to the two targeted questions below (300 words each):

1. Victims Services is a high-volume and fast-paced environment that at times undergoes continuous process changes. Describe a situation in which you learned something complex in a short period of time.
2. Ability to communicate with clients as well as colleagues in a respectful and professional manner is a daily occurrence at Victims Services. When was a time you had to manage a difficult conversation and what was the outcome.

If you are viewing this advertisement on Seek and wish to apply via their portal, you will be required to set up a profile or log in via your existing Seek account. To apply directly via the DCJ Careers site, click here, search for the job, and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

Important Information

• Applications close 12 July 2026 at 11:59 pm AEST.
• For more information about the role or working for DCJ, please contact Rae Smith at (02) •••• •796 or rae••••••@DCJ.nsw.gov.au.
• For questions about applying or for recruitment adjustments to help you perform at your best (including alternate submission methods), please contact Maren Heldt | Talent Acquisition Officer, via 04•• ••• 014 or mar••••••••@dcj.nsw.gov.au. Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity

Inclusion and diversity are central to our recruitment practices. We continue to hire great people with a wide variety of skills, experience, and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups. Visit Inclusion and diversity on the DCJ website to learn more about our commitment to building an inclusive and diverse workforce.