Client Service Specialist- Ipswich

Client Service Specialist - Ipswich

Hearing Australia is seeking a Client Service Specialist for a permanent, part-time role based onsite in Ipswich. This position involves approximately 25 hours per week and may occasionally require support for the Park Ridge hearing centre.

The role offers the opportunity to gain skills with Australia's largest provider of government-funded hearing care, contributing to delivering the latest best practice services to those in need. You will be part of an organisation dedicated to supporting and empowering individuals through hearing health.

An initial two-week full-time training period (Monday-Friday, 8:30 am - 5:30 pm) will be required for mandatory training and onboarding.

Your Role:

As a Client Service Specialist, you will:

• Greet clients and manage counter and telephone enquiries.
• Provide reception cover and undertake general administration, including booking appointments, processing claims, data entry, and preparing monthly reports.
• Engage with a diverse client base, including children and adults, some with complex needs, and clients from multicultural, Aboriginal, and Torres Strait Islander backgrounds.
• Perform minor hearing aid repairs and troubleshooting.
• Support Clinicians by proactively identifying client needs, offering professional advice, and demonstrating hearing aid usage.

What You Will Bring:

The successful candidate will ideally thrive in a client-centred environment, offering friendly and exceptional service while managing complex medical administration. You will possess:

• Experience as a proactive problem-solver with a willingness to accept responsibility and take ownership of your work.
• Intermediate to advanced computer literacy.
• Some exposure or working knowledge of mobile technology (Apple and/or Android applications).
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to clients and their families.

What Matters Most:

Your drive to assist anyone who needs our services is paramount. You will view this role as a significant responsibility and an opportunity to impact lives across the country.

Why Hearing Australia?

Hearing Australia is committed to delivering the best hearing solutions for anyone, anytime, anywhere. As part of our team, you will know your work makes a meaningful contribution. You will support and empower clients from all backgrounds, contributing to the unique drive of our teams. We are committed to continuous learning and improvement, building an organisation where everyone can thrive.

As Ebonie, a Client Service Specialist, shared, "I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients."

Benefits:

• Attractive salary package including a generous 15.4% superannuation.
• Paid parental leave.
• Attractive employee benefits, including salary sacrifice for superannuation, a discount on HCF private health cover, well-being programs, salary packaging, and discounts across a range of retailers.

To Apply:

Please submit your application as per the instructions provided.