Client Support Officer

Client Support Officer

Department of Families, Fairness & Housing

Location: Wangaratta Work Type: Full-time Work Arrangement: Onsite Salary: $81,496 - $98,955 plus superannuation

The Department of Families, Fairness & Housing seeks a Client Support Officer to serve as the initial point of contact for individuals engaging with The Orange Door's services. Within the Hub Support Team, this role involves responding to enquiries via face-to-face interactions, electronic communication, and telephone. The Client Support Officer will offer prompt and relevant advice and facilitate connections to appropriate services. Close collaboration with The Orange Door workforce is essential to address client needs upon first contact and to deliver personalised responses to enquiries.

Success in this position is underpinned by the capacity to respond effectively and inclusively to clients accessing Hub services, and to demonstrate honesty and integrity in all professional dealings.

Accountabilities:

• Provide a clear explanation of the services offered by The Orange Door, along with timely and current information, in response to telephone, email, and face-to-face enquiries.
• Utilise advanced interpersonal communication skills when addressing diverse client needs, showing sensitivity to variations in behavioural presentation and indicators of risk and aggression.
• Provide a clear explanation of the services offered by The Orange Door, along with timely and current information, in response to telephone, email, and face-to-face enquiries.

Further details regarding the position are available within the position description.

This role necessitates a Working with Children Check. Information on obtaining this check can be found at https://www.vic.gov.au/working-with-children-check. For comprehensive information on this and all other requirements, please consult the Position Description.

How to Apply:

Online applications are encouraged. Acceptable attachment formats include .doc, .docx, .pdf, .txt, or .rtf.

Applicants are required to submit a CV and a Cover Letter (maximum 2 pages) that details their suitability for the role in relation to the Key Selection Criteria.

Applicants must hold Australian citizenship, permanent residency, or a valid work permit or visa. Work eligibility will be verified during the recruitment process. Preferred candidates will be subject to pre-employment screening, including a national police check and misconduct screening.

For further information about working with the Department and our recruitment procedures, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs).

Please submit your interest in this position by applying.