Contractor Care Coordinator

Contractor Care Coordinator

Peoplebank Australia ACT is seeking a dedicated Contractor Care Coordinator to join their team in Brisbane, QLD. This is a full-time, onsite position with a salary range of AUD 60,000 - 65,000 per annum. The role is initially offered on a fixed-term contract basis, with potential for further career development within the organisation.

As the Contractor Care Coordinator, you will serve as a critical point of contact, ensuring excellent post-placement support for contractors, consultants, and payrollers. You will report to the Director - State and will focus on onboarding processes, contract extensions, and managing contractor relationships to foster client satisfaction and loyalty.

Key Responsibilities:

• Manage all post-placement aspects of the contractor lifecycle, including onboarding, extensions, and terminations, ensuring adherence to client-specific requirements (excluding payroll).
• Act as the primary contact for contractors, delivering exceptional service and managing queries from initiation to resolution.
• Proactively engage with contractors, particularly during their initial month and six weeks prior to contract expiry, to discuss extension possibilities or new opportunities.
• Liaise with both clients and contractors to facilitate contract extensions, terminations, and associated documentation.
• Generate necessary documentation from the database, initiate change requests, and maintain accurate records.
• Cultivate professional and ethical relationships with clients and contractors, consistent with company values.
• Provide administrative and quality assurance support, which may include background checks, reporting, Standard Operating Procedure (SOP) creation, and maintaining confidentiality.
• Coach and mentor administrative staff to promote continuous improvement and high-quality service delivery.

Requirements:

• Excellent customer service skills with a strong emphasis on relationship building and maintenance.
• Attention to detail and organisational capabilities to effectively prioritise tasks.
• Demonstrated experience managing a significant pool of contractors, optimising their engagement and performance.
• Strong communication skills for effective liaison with clients, contractors, and internal teams.
• Ability to manage queries professionally, both independently and as part of a team.
• A solid understanding of administrative processes and compliance requirements relevant to contractor management.

Desirable Qualifications:

• Experience within the staffing or recruitment industry.
• Knowledge of contractor lifecycle management and related documentation.
• Capacity to coach and mentor team members to elevate service standards.
• A proactive approach to identifying operational improvements.

This role presents a pathway for future career progression within the organisation, with potential opportunities such as Consultant Services Manager, Sourcing Specialist, or Recruitment Consultant.

Application Process:

Please note that Aida, our after-hours AI conversational screening assistant, may be involved in the initial application process.

If you are passionate about delivering exceptional contractor care and are keen to join a collaborative team, we encourage you to apply. We look forward to receiving your application.

Peoplebank and Leaders IT are committed to fostering a diverse and inclusive workplace where everyone feels a sense of belonging. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require any adjustments to the recruitment process due to your circumstances, please inform us.