CSR/ Administration Assistant

CSR/ Administration Assistant

SPS Property Services Group is seeking a highly organised CSR/Administration Assistant to join our team in Peakhurst. This full-time, onsite position offers a salary of $65,000 – $67,500 per year, plus an annual bonus.

If you thrive in a fast-paced environment, possess empathy, and are motivated by making a tangible difference, this rewarding and stable, long-term employment opportunity may be for you. SPS Property Services Group is one of Sydney's fastest-growing home maintenance businesses, specialising in plumbing and roofing, and operating as a comprehensive trade service for over 15 years.

The successful applicant will manage incoming calls and bookings, collaborating closely with the scheduling manager to secure leads and execute tasks that enhance customer experience. As the initial point of contact for the company, you must be well-spoken with an appropriate phone manner. You will report weekly to a manager and participate in team meetings.

Perks and Benefits:

• An engaging work culture offering continuous support to facilitate a smooth start and ongoing professional development.
• Convenient onsite parking and proximity to public transport.
• Potential for career advancement within the company.
• Immediate start available.
• Work hours: 9:30 am – 6:00 pm, Monday to Friday.
• Paid birthday leave.

Duties and Responsibilities:

• Handling inbound calls.
• Following up on jobs.
• Following up on quotes.
• Assisting the dispatcher with scheduling and managing phone clients.
• Working towards achieving clear weekly goals and KPIs.
• Demonstrating initiative and independent problem-solving in daily tasks.
• Ensuring high customer satisfaction through post-job completion calls to existing clients.
• Conducting job completion checks.

Requirements:

• Exceptional communication and telephone skills, with the ability to multitask.
• Outstanding customer service skills.
• The ability to overcome and resolve objections over the phone is highly regarded.

On-the-job training, including company operational manuals, will be provided to ensure a smooth transition into the role.

What We Offer:

• A competitive salary package of $65,000 - $67,500, plus superannuation and annual increases contingent on meeting KPIs.
• Opportunities for growth within the company, including potential progression to an office manager role.
• A supportive and dynamic team environment.
• Ample free onsite parking.
• Weekly pay.
• Numerous lunch options near the office.
• Excellent support staff and training.
• Paid birthdays off.

To apply, please email your resume and a cover letter via the provided link.