Customer Care Coordinator-Sydney

Customer Care Coordinator - Sydney

Company: WS Audiology ANZ Pty Ltd Location: Sydney NSW Work Type: Full-time Work Setting: Onsite

WS Audiology is a global leader in the hearing aid sector. With 12,000 colleagues across 130 countries, we aim to enhance human potential by restoring hearing for millions worldwide. Bloom Hearing Specialists, part of the WS Audiology group, operates a global network of hearing stores featuring advanced technology and dedicated personnel. We have a history of providing and actively supporting progressive career development opportunities for our employees.

Hours: Monday to Friday, 9:00 AM to 5:00 PM

The Role

This position involves:

• Engaging with customers via phone, email, and in-person interactions, addressing inquiries and providing specific product details.
• Arranging appointments for hearing assessments and consultations with our audiologists.
• Assisting customers in understanding our range of hearing devices and accessories.
• Resolving customer concerns effectively to ensure each interaction is positive and memorable.
• Contributing to local marketing initiatives to promote the clinic and its services.
• Undertaking minor hearing aid repairs, with training provided.

What We Are Looking For

We seek candidates with:

• A minimum of 2 years of customer service experience in retail or allied health settings.
• Proficiency in computer use and the ability to manage various software, including CRM and appointment management systems.
• A keen eye for detail, a strong administrative foundation, and a collaborative approach.
• A positive, team-focused attitude, with the capacity to work independently when necessary.

Applicants must hold Australian or New Zealand citizenship, permanent residency, or valid working rights in Australia or New Zealand to be considered.

Benefits of Bloom Hearing Specialists

• A competitive remuneration package.
• Access to ongoing training and continuing professional development to support career advancement and opportunities.
• Clinic incentives offered throughout the year.
• Paid Parental Leave.
• Hearing Aid Benefits for Employees, Family, and Friends.
• Complimentary access to the Employee Assistance Program (EAP).

You will join a business recognised for its industry-leading Net Promoter Score (NPS), where customer-centric care is paramount in all operations.

WS Audiology is an equal-opportunity employer committed to fostering an inclusive employee experience. We believe our work is best when everyone feels empowered to be their authentic selves, irrespective of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, or military or veteran status.

A police check will be required as a condition of employment, conducted in accordance with applicable laws and regulations to assess suitability for the position.