Customer Onboarding Support

Customer Onboarding Support Officer

Company: Hays | Office Support Location: Melbourne VIC Work Type: Contract On-site/Remote: Onsite Salary: $310 per day plus superannuation Duration: 8 weeks

Role Overview

Hays is seeking two reliable and professional individuals for an 8-week contract role based in Melbourne CBD. You will join a leading telecommunications organisation to support a major customer onboarding project. This organisation is recognised for its customer experience and service delivery. This position offers the chance to gain exposure to a well-known brand in a highly visible, customer-facing capacity.

Your Responsibilities

As a Customer Onboarding Support Officer, your duties will include:

• Assisting employees with their transition to new mobile services.
• Attending customer sites across Melbourne.
• Distributing SIM cards.
• Assisting employees collecting their devices.
• Providing a positive onboarding experience.
• Working closely with the on-site Customer Onboarding Manager to ensure the process runs smoothly and efficiently.

Requirements for Success

To be considered for this role, you will need:

• Strong communication and interpersonal skills.
• A professional, well-presented, and reliable approach.
• Previous experience in a customer-facing role, such as reception, concierge, administration, retail, or hospitality.
• The ability to build rapport quickly and provide a high level of customer service.
• Flexibility to attend various customer locations across Melbourne as required.

What You Will Receive

This role offers:

• An immediate-start contract with a recognised organisation.
• Valuable customer engagement experience.
• A supportive team environment.
• Reimbursement for travel expenses incurred while attending customer sites.
• Clear direction and support from the Customer Onboarding Manager.

Hours of Work

Monday to Friday, 9:00 am to 5:00 pm.

How to Apply

If you are interested in this opportunity, please click 'apply now' or email lou•••••••••••@hays.com.au with any questions.