Customer Service & Administration Officer

Customer Service & Administration Officer

ACCOMMODATION LINEN PTY LTD is a prominent Australian provider of textiles, operating supplies, and equipment for hotels, motels, serviced apartments, healthcare facilities, and accommodation providers across the nation.

We are seeking an organised, proactive, and customer-focused individual to fill the role of Customer Service & Administration Officer. This diverse position will provide support to both our clientele and our internal account management team, making it suitable for someone who thrives on multitasking and delivering excellent service.

Key Responsibilities:

• Handle incoming telephone calls and record messages accurately.
• Generate and process customer quotations.
• Process customer orders and generate invoices with precision and efficiency.
• Offer administrative assistance to the Account Management team.
• Support administration for Accounts Payable and Accounts Receivable.
• Update and maintain customer records, pricing, and account details.
• Prepare weekly and monthly reports.
• Deliver customer service that is friendly, professional, positive, and enthusiastic.

About You:

You are a highly organised individual who enjoys working in a medium to fast-paced setting and takes pride in providing outstanding customer service.

You will possess:

• The capacity to address customer inquiries promptly and accurately.
• Strong problem-solving abilities and the confidence to operate independently.
• Excellent multitasking capabilities and the ability to manage competing deadlines.
• A consultative approach, with the skill to identify customer requirements and offer practical solutions.
• A calm, patient, and empathetic demeanour, with the ability to transform challenging customer interactions into positive resolutions.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• High attention to detail and accuracy.

Skills & Experience:

• Essential:
• Proficiency in Microsoft Office (Outlook, Excel, Word, and Teams).
• TAFE Certificate IV in Business Administration, Bookkeeping & Accounting, or equivalent experience.
• Desirable:
• Experience with Xero and/or Cin7.
• Experience in customer service, administration, or accounts.
• Willingness to learn new systems (full onsite training will be provided).

Salary & Benefits:

• A competitive salary package, negotiable based on experience, ranging from $65,000 to $72,000 per year.
• This is a full-time position, 38 hours per week, with flexible working hours available.
• Immediate start.
• Free onsite parking.
• Convenient location with proximity to train and bus services.
• A supportive team environment offering ongoing training and development.

Application Instructions:

Please submit your application to ACCOMMODATION LINEN PTY LTD.

Location: Marrickville Work Type: Full-time Work Setting: Onsite