Customer Service & Administration Representative

Customer Service & Administration Representative

Fujifilm Australia Pty Ltd is a market leader in distributing, marketing, and servicing globally respected imaging and medical equipment and services. The company aims to make a positive difference for its customers and is recognised worldwide for quality and innovation. With a purpose of “Giving Our World More Smiles”, Fujifilm Australia is offering an exciting and rewarding career opportunity at its Macquarie Park location.

This Permanent, Full-Time position within the Operations team seeks a dedicated and proactive Customer Service & Administration Representative with strong administrative and customer service skills.

Responsibilities:

• Provide exceptional customer service to internal and external stakeholders.
• Handle incoming customer inquiries via phone, email, and other communication channels.
• Process orders, returns, and exchanges accurately and efficiently.
• Manage customer accounts and maintain accurate records of interactions.
• Assist with general administrative duties to support the smooth operation of the department.
• Collaborate with other teams to resolve customer issues effectively.
• Contribute to the development and improvement of customer service processes.

Requirements:

The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. A proactive approach to problem-solving and a passion for delivering outstanding service are encouraged.

We are looking for someone who:

• Is energetic, enthusiastic, and a committed team player.
• Can learn and follow processes, knowing when to think outside the box.
• Has strong written, verbal, and computer skills.
• Demonstrates a must-have attention to detail.
• Is a self-starter, capable of initiating tasks independently.
• Communicates well with others and is motivated to engage with people, acting as the face of the business.
• Wants to be part of a great team.

What Fujifilm Australia Offers:

• A challenging, varied, and rewarding role across all areas of Fujifilm.
• Ongoing development of admin skills.
• Hybrid working arrangements: 3 days in the office and 2 days at home.
• Working hours: 9:30 am to 5:30 pm, Monday to Friday.

Fujifilm Australia celebrates diversity and is committed to fostering a culture as diverse as its company and products, valuing difference as a driver of innovation. As an equal opportunity employer, all employees and potential employees are treated fairly. Any specific support or adjustments required throughout the recruitment process and beyond should be advised for assistance.

Location: Macquarie Park Work Type: Full-time Work Arrangement: Hybrid

Only candidates with the eligible right to work in Australia will be considered.

Please note: FUJIFILM Australia kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.