Customer Service & Administrative Assistant

Customer Service & Administrative Assistant

Club Warehouse is seeking a friendly, motivated individual to join our expanding team as a Customer Service & Administrative Assistant. This is a full-time, onsite position based in Keysborough, Victoria.

Club Warehouse is a well-established Australian company with over 30 years of experience as a leading distributor of sports medical and physiotherapy supplies. We have cultivated strong, long-term relationships with global brands and manufacturers, proudly supporting sporting clubs from local to elite national and international levels, as well as allied health clinics and medical centres across Australia. We are dedicated to delivering premium products and outstanding customer service.

About the Role

In this position, you will serve as a dependable point of contact for our customers, contributing to the organisation and efficiency of internal processes. Your responsibilities will encompass:

• Processing end-to-end Game Ready hire program transactions and delivering excellent customer service to associated customers.
• Responding to customer inquiries via phone and email in a professional and timely manner.
• Assisting customers with product information, stock availability, and general support.
• Accurately processing customer orders and managing order updates through to fulfilment.
• Providing professional and courteous service to walk-in customers.
• Maintaining accurate customer, order, and supplier records.
• Coordinating with internal teams and suppliers to ensure smooth day-to-day operations.
• Providing general administrative support, including data entry and document management.
• Assisting with invoice processing and liaising with the accounts team as required.

About You

This role is suitable for an individual looking to build a career in customer service and administration. You may possess:

• Previous experience in customer service or administration.
• Experience with MYOB or a similar business management system.
• Proficiency in Microsoft Office and Outlook.

You will also bring:

• Excellent communication and interpersonal skills.
• A positive, customer-focused attitude.
• Strong attention to detail and organisational skills.
• A willingness to learn about our products and the industry.

Why Join Us?

• Work with a respected Australian company with over 30 years of industry presence.
• Gain exposure to the health and sports medical industries.
• Support elite sporting organisations and leading medical centres across Australia.
• Be part of a knowledgeable and passionate team.

If you are passionate about helping customers and interested in the sports medical and healthcare space, we encourage you to apply.