Customer Service and Sales Consultant

Customer Service and Sales Consultant Medibank Toowoomba Full-time, Hybrid

Medibank's purpose is to create the best health and wellbeing for all of Australia. We believe our greatest potential is realised through our people. This role offers an opportunity to make a tangible impact within your local community by combining customer service skills with community engagement, offering flexibility.

Why Medibank? Our mission is to create Australia's healthiest workplace. For you, this means:

• Flexibility: Work across various settings including in-store, from home, on-site with partners, and within the community.
• Health & Wellbeing: Access to virtual GP consultations, a 24/7 Employee Health Support Line, health coaching, and pregnancy and parenting support.
• Subsidised Benefits: Enjoy subsidised private health insurance and fully subsidised Healthy Living Extras.
• Leave Options: Access paid parental leave, volunteer leave, community leave, cultural leave, and a Good Health Day.
• Growth & Development: Opportunities for career pathways, learning programs, and innovation within community teams.
• Inclusive Culture: Seven Employee Networks supporting belonging and inclusion.

About the Role We have a full-time, hybrid position for a Customer Service and Sales Consultant at our Toowoomba store. This role features a flexible rotating roster, Monday to Friday, with some Saturday work. Working hours fall between 8am and 8pm, with shifts not exceeding 8 hours (e.g., 9am - 5pm or 12pm - 8pm).

As the local representative for Medibank, your responsibilities will include:

• Assisting customers in selecting appropriate health cover and services.
• Providing support through multiple channels: in-store, phone, online, and community interactions.
• Cultivating lasting relationships and trust through personalised conversations.
• Resolving customer issues and proposing improvements to our processes.

Internally known as a Local Community Consultant, you will be part of a geographically defined, cross-functional team dedicated to strengthening community connections, building trust, and delivering personalised support in your area.

What We're Looking For Previous health insurance experience is not required; training will be provided. If you possess skills in customer service, sales, health, retail, or community engagement, you may be a valuable addition to our team.

You will be:

• Skilled at building rapport and communicating clearly.
• Comfortable with technology and learning new systems.
• A proactive and adaptable team player.
• Detail-oriented and committed to customer privacy.

What You'll Receive

• Benefits: Access health cover discounts, wellbeing programs, flexible work arrangements, and more. Visit https://careers.medibank.com.au/the-medibank-experience/ for details.
• Purpose-Driven Work: Contribute to improving health and wellbeing within your community.

To apply, please submit your application.