Customer Service Consultant

Customer Service Consultant PTC - Phone Tech & Comm Marion Part-time, Onsite

PTC Phone Tech & Comm, a family-owned business since 2009 and the market leader in mobile and tech, is expanding its repair team. With over 80 stores and a commitment to growth, we specialise in phone accessories and express phone repairs, offering high-quality mobile phone cases, screen protection, selected repair parts, and accessories, supported by friendly customer service. Our product range also includes IoT devices and smart tech for home and work.

We are seeking a dedicated and driven Part-Time Customer Service Sales and Device Technician for our Marion and Castle Plaza stores. Reporting to the Store Manager, you will thrive in a fast-paced retail environment. Training in basic mobile device repairs will be provided, so a willingness to learn new skills and enjoy role variety is essential. You will be a key team member, focused on sales and customer delight, willing to go the extra mile for our customers.

Role Expectations:

• Available in store
• IRP Certified preferred
• Provide exceptional customer service and support at all times
• Assist frontline staff with sales when in store
• Diagnose and repair electronic and mechanical devices – fast, safe, and to the highest standard
• Troubleshoot faults and perform in-depth inspections
• Work independently to manage repair queues while maintaining quality
• Maintain a safe, clean, and well-organised workbench
• Be a team player, supporting your team and growing your skills

Role Perks: IRP Certificate training provided if not already possessed.

To be successful for this role, you will have:

• A genuine passion for mobile & tech!
• Flexibility to work at least one day on the weekend
• Experience working to and exceeding all budgets and KPIs
• A hard-working and motivated attitude to achieve goals and commissions
• A passion for an excellent customer experience
• An understanding of sales processes and techniques
• An ability to learn new things quickly and think on your feet!
• Ability to lift up to 25kg

Company Values: All staff are expected to embody and uphold our company values:

• Challenge: Spearheading the creation and execution of cutting-edge marketing strategies that are responsive to rapidly changing market dynamics, consumer preferences, and industry innovations. Continuously analysing market trends, competitive landscapes, and customer behaviours to identify opportunities and stay ahead of the curve.
• Sincerity: Prioritising the customer experience as the core focus, ensuring that customer service is not only exceptional but also sincere, empathetic, and responsive. Maintaining open and transparent lines of communication with customers, addressing their needs, concerns, and feedback with utmost honesty and integrity.
• Simplicity: Simplifying complex marketing plans into actionable, understandable strategies that are easily digestible for the team and stakeholders. Ensuring that external marketing communication conveys the company's messages clearly and concisely, avoiding jargon or unnecessary complexity that might hinder comprehension.
• Teamwork: Collaborating seamlessly with cross-functional teams including product development, sales, and customer service, fostering a culture of cooperation and shared objectives. Leading a high-performing marketing team through effective communication, mentorship, and shared goals, ensuring that everyone works cohesively towards common objectives.
• Trust: Upholding and promoting ethical marketing practices that build trust with customers, partners, and the wider community. Ensuring transparency in all actions and operations, including providing regular reports and updates on marketing performance to maintain accountability and trustworthiness.

What's in it for you?

• Work-Life Balance: A supportive environment that prioritises your well-being, with openness to discussions about providing a flexible and supportive work environment tailored to your needs.
• Salary and Compensation: Competitive salary packages based on experience, plus a monthly performance-based bonus reflecting your results.
• Recognition for Commitment: Acknowledgement and appreciation for your commitment and hard work, fostering a culture that values dedication.
• Culture and Growth: A thriving work environment that nurtures professional and personal growth, with positive and engaged management.

To apply, please submit your application.