Customer Service Coordinator

Customer Service Coordinator - Supaloc - Adelaide SA

Supaloc, a proud member of the NEX Building Group, has been shaping Australian homes with high-performance steel framing systems for nearly three decades. As the nation's largest supplier of precision-engineered steel framing, we offer end-to-end solutions for new home construction across multiple states, collaborating with leading regional brands. Our company culture is centred on safety, innovation, and quality. NEX Building Group, established in 1987, is a growing organisation of over 1000 employees dedicated to building beautiful homes for Australians and is well-positioned for future growth with a vision to be Australia's leading home building group.

About the Opportunity

The Customer Service Coordinator plays a vital role within the Customer Support and Delivery team. This position involves managing multiple customer brand projects from inception through to site delivery, including post-delivery support.

Key Responsibilities:

• End-to-end administration of projects, from order processing to manufacturing scheduling based on client and operational needs.
• Regular communication with clients to provide project status updates.
• Coordination of project-specific product and material procurement.
• Analysis of data to drive continuous improvement initiatives.
• Logging and actioning client feedback, providing resolutions within service response times.
• Building and maintaining relationships with internal and external stakeholders.
• Focusing on customer service and client experience.

About You

You will align with our core values: better together, be accountable, people matter, and think bigger.

Requirements:

• Experience in a customer-centric administration role, including scheduling, planning, and coordination of high-volume jobs.
• Ability to thrive in a fast-paced, high-volume work environment, efficiently prioritising tasks, maintaining accuracy, and meeting crucial deadlines.
• Effective communication skills, with the ability to engage stakeholders at all levels.
• Proficiency in client negotiation and resolution, with a strategic problem-solving approach and quick thinking.
• Demonstrated strong customer service focus, ensuring client satisfaction through responsive interactions.
• A confident and collaborative personality, committed to teamwork.

Highly Desirable:

• Experience within the building and construction industry.

Supaloc is committed to improving female (and other marginalised groups) representation in our workplaces. If this role interests you and you do not meet every requirement, we encourage you to apply. We are keen to discuss your career aspirations.

Rewards and Benefits:

Supaloc believes its employee community is a key strength and aims to attract top talent. We are committed to employee wellbeing and offer a bundle of benefits, including:

• Discount on building a home with any of our building brands (after a qualifying period).
• Income protection insurance (100% funded by NEX), covering up to 2 years at 75% of base salary for illness or injury.
• Purchased leave: Opportunity to apply for up to 2 weeks of extra leave annually.
• Paid Parental Leave: 12 weeks for primary carers and 4 weeks for secondary carers.
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance, and more.
• AIA Vitality health and wellbeing program.
• A genuine focus on diversity and inclusion, including our Women in Construction Program and annual Building Inclusivity Awards.
• Employee Assistance Program for mental, financial, and physical wellbeing support.
• A comprehensive catalogue of online learning and ongoing professional development programs.
• NAWIC and HIA corporate membership.
• Attractive remuneration.
• And more.

Work Details:

• Work type: Full-time
• Location: Adelaide SA
• Work type: Onsite

Application Process:

The appointment of successful applicants is subject to satisfactory employment screening. Depending on the inherent requirements of the role, this may include a National Police Check and a pre-employment medical.

To apply, click the APPLY button. You may be directed to our careers portal, designed for a quick and simple application. Please ensure you click submit once your application is complete.

If you are determined to make a difference and wish to join an innovative and inclusive organisation committed to building better futures, we encourage you to apply.