Customer Service & Dealer Support Coordinator

Customer Service & Dealer Support Coordinator

Solatube Australia

Solatube Australia is the leading provider of daylighting and ventilation solutions across Australia. For over three decades, we have assisted homeowners, builders, architects, and commercial clients in integrating natural light into their environments through innovative, energy-efficient products. Our commitment lies in delivering outstanding customer service and fostering strong relationships with our nationwide network of Premier Dealers, BMDs, and resellers. As a family-owned Australian business, we are dedicated to cultivating a workplace where individuals embrace responsibility, collaborate effectively, and find satisfaction in their work.

About the Role

We are seeking an organised and dependable Customer Service & Dealer Support Coordinator to join our Minchinbury team. This comprehensive role encompasses customer service, dealer support, administration, and office coordination. You will serve as the primary liaison between our customers, dealer network, and internal departments, ensuring the smooth operation of daily activities.

This position offers daily variety. While customer service and dealer support form the core responsibilities, you will also manage the day-to-day operations of the office. We are looking for an individual who identifies needs, enjoys assisting others, and takes pride in maintaining a professional and organised work environment.

Key Responsibilities

• Respond to enquiries from customers, dealers, builders, and trade professionals via phone, email, website, and social media.
• Prepare quotations, process orders, and assist with invoicing.
• Provide product information, pricing details, and technical documentation.
• Support our Premier Dealers, BMDs, and reseller network with product enquiries, orders, and ongoing communication.
• Coordinate dealer training, meetings, and communications.
• Follow up on orders, freight enquiries, and deliveries.
• Manage warranty claims, customer enquiries, and Non-Conformance Reports (NCRs).
• Maintain accurate customer, dealer, and product records.
• Assist with reporting, sales administration, and general business support.
• Collaborate closely with Sales, Marketing, Commercial, Operations, and Management teams to ensure an exceptional customer experience.
• Contribute to the smooth running of the office by managing office supplies, staff amenities, meeting rooms, and shared spaces.
• Take responsibility for the daily presentation of the office, including kitchen areas, restocking supplies, managing the dishwasher, tending to indoor plants, and maintaining a clean, organised, and welcoming environment.

What We're Looking For

We are searching for a reliable and organised individual who thrives in a role where others can depend on them.

Ideally, you will possess:

• Prior experience in customer service, administration, sales support, or dealer support.
• Excellent communication and organisational skills.
• Strong attention to detail and the ability to manage multiple priorities.
• A proactive approach with the capacity to work independently and assume ownership of your responsibilities.
• Proficiency in Microsoft Office and business systems.
• A genuine willingness to support the team and contribute wherever needed.
• Experience within the building, construction, or manufacturing industry would be an advantage, but is not essential.

What We Offer

• A dynamic role with daily variety.
• The opportunity to become a valued member of a friendly and supportive team.
• A competitive salary ranging from $65,000 to $80,000 per year, commensurate with experience.
• Potential for long-term career progression, with the role capable of evolving for the right candidate.
• The chance to work with Australia's foremost daylighting company and make a meaningful contribution to the business's success.

Apply Now

If you are seeking a role where you can take initiative, embrace variety, and become an integral part of a supportive team, we encourage you to apply.

Please submit your resume and a concise cover letter detailing your suitability for the position.

Location: Minchinbury Work Type: Full-time Work Setting: Onsite